Magic LibraryList of Sub-Processors
For the always-current sub-processor list — plus Thread’s security policies and live control status — see Thread’s Trust Center. The table below is a point-in-time snapshot.
Current sub-processors and their purpose
| Name of sub-processor | Address | Purpose |
|---|---|---|
| Amazon Web Services, Inc. AWS – East | 410 Terry Avenue N, Seattle, WA, 98109 | Web hosting and infrastructure |
| Amazon Web Services, Inc. – Amazon Bedrock (US regions) | 410 Terry Avenue N, Seattle, WA, 98109 | Hosts and runs the Anthropic Claude models used by Triage Agent and Super Magic. See Claude on AWS Bedrock. |
| Microsoft Azure – US East, Microsoft Azure OpenAI Service | One Microsoft Way, Redmond, WA, 98052 | Web hosting and infrastructure; language model provider for Thread’s assistive AI features |
| Hubspot | 2 Canal Park, Cambridge, MA 02141 | CRM Sending transactional customer emails |
| Thread | 155 Elm Street, Roslyn Heights, NY 11577 | Service Experience Platform |
| UserPilot | San Francisco, CA 94118, US | Ability to provide product-led onboarding support to customers |
| Segment | 100 California Street, Suite 700, CA | Data pipeline for analytics |
| PostHog | 2261 Market Street #4008, San Francisco, CA 94114 | Product data analytics |
| Google, Inc. | 1600 Amphitheatre ParkwayMountain View, CA 94043 | GSuite, Analytics |
| Stripe, Inc. | 510 Townsend StreetSan Francisco, CA 94103 | Payment processing provider |
| Slack Technologies, Inc | 500 Howard StreetSan Francisco, CA 94105 | Communication and internal collaboration |
| Linear.app | 440 N Barranca Ave #4242 Covina, CA 91723 | Project management and bug tracking |
| Chargebee, Inc. | 909 Rose Ave, North Bethesda, MD 20852 | Subscription management software |
| Justworks, Inc. | 55 Water St Floor 29, New York, NY 10041 | Thread PEO and benefits management provider |
| Okta, Inc. (Auth0) | 100 First Street, San Francisco, CA 94105 | Authentication and single sign-on |
| Twilio Inc. | 101 Spear Street, San Francisco, CA 94105 | Real-time messaging and websocket transport |
| LiveKit, Inc. | San Francisco, CA | Real-time voice and media infrastructure (Voice AI) |
| Cartesia, Inc. | San Francisco, CA | Speech synthesis (text-to-speech) for Voice AI |
| Portkey, Inc. | San Francisco, CA | LLM gateway and request routing |
| New Relic, Inc. | 188 Spear Street, San Francisco, CA 94105 | Application performance monitoring and telemetry |