Teams Service App for your Customers

11 articles

What is the Teams Service App for Customers?

Please watch the video below to see an overview of the customer end user experience in Thread's Teams Service App. For more info about the setup of this app, please see this doc..

Updated

Design a Custom Teams App for Your Customers

Create a white-labeled Teams app for your customers.. From the Admin Panel, you have the ability to create a branded Teams experience that you can deploy to your customers. Best of all, you can creat…

Updated

How to Deploy the Teams Service App

Overview. The Teams Service app is a white-labeled application designed for deployment in your customers' environments. This app seamlessly integrates Messenger as an iframe into Microsoft Teams, all…

Updated by Stephen Boss

Embedding CloudRadial in Your Teams App

DISCLAIMER : Before embedding CloudRadial in your teams app, you must integrate first. Please follow this HelpDoc. Go to "Integrations" to first configure Cloudradial. Add your Cloudradial URL and cl…

Updated by Kristof Orts

Cloning a Legacy Teams App

Cloning a Teams app allows you to quickly create a new app with the same configuration as an existing one. This is useful when you want to reuse settings, tokens, or behavior from a legacy app withou…

Updated by Andy Althouse

How to Roll Out the Teams Service App to Specific Users

Introduction to Setup Policies. To ensure maximum adoption of your customer-facing chat application, we usually recommend rolling the app out to all Teams users in a given customer Teams tenant. Howe…

Updated by Stephen Boss

Microsoft Teams 2.0 FAQs

What is the Microsoft Teams Service App?.. Thread’s Microsoft Teams Service App allows contacts to create and manage support requests directly within their organization’s Teams environment—eliminatin…

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How to Upgrade your Legacy Teams App

Overview. This guide will walk you through the process of upgrading your Legacy Teams App deployments. You can check to see if you have Legacy Teams apps deployed by navigating to Thread Admin Panel…

Updated by Tmack

Microsoft Teams App Permissions

Thread’s Microsoft Teams integrations use two connected applications to provide seamless collaboration between Teams and Thread Inbox: the Service App and the Companion App. Service App → Installed i…

Updated by Andy Althouse

How Do I Upload a Teams App Banner?

How to upload a Teams banner image. It's best to use a high resolution image, at least 2000px wide and 450px height. Show any logos or text in the middle, otherwise it will be cut off. Banner Templat…

Updated by Kristof Orts

How to Uninstall the Microsoft Teams Service App

If you wish to uninstall this app, you can follow these steps: In Thread Admin, find the company that is linked to the Teams App that you would like to uninstall and click on Uninstall. Navigate to t…

Updated by Griffin Steinman