Magic Library

Find a skill

Every entry in the Magic Library is the same underlying thing: a prompt that does one job on your tickets. A skill is that prompt, run by you in Super Magic. An agent is the same prompt in a Flow, running on its own when a ticket event matches.

Where they run

Where it runs	What that’s like	What starts it	It’s a
Super Magic	Conversational, transactional work across your service tickets in plain English. It reads freely and confirms every write with you.	You, in Inbox	Skill
Thread MCP	The same Thread tools inside your own LLM — Claude, ChatGPT, Copilot, Cursor — alongside your other connectors and APIs.	You, in your LLM	Skill
A Flow	Runs unattended on every matching ticket, with nobody confirming each step. The write tools you check once become its scope.	A ticket event	Agent

Saved skills live in Super Magic, so when you’re working from an MCP client, run the prompt itself.

What makes it an agent

An agent is a skill’s prompt, pasted into a Flow, with two things added:

A trigger. A Flow fires on a ticket event that matches your conditions, and runs the job with nobody watching. Flows are event-triggered (there is no schedule or timer), so an agent runs when something happens to a ticket, not at 9am.
A write scope. Because no one confirms each step, the write tools you check when you add the action become the agent’s boundary. Leave them all unchecked and it’s effectively read-only.

This is Agent Builder: one Flow action with two modes. Prompt the Agent carries an inline prompt and a set of write tools — nothing else — so the prompt has to carry every rule it needs. Run a Skill points the Flow at a shared skill instead, so a skill you already trust can run on a ticket event without being rewritten. Every agent can also be run by hand in Super Magic — that’s how you prove one before you wire the trigger.

What Verified means

Verified means battle-tested. A Verified entry is running in production on real MSP service desks today. Everything else in the library is authored and ready to use — it simply hasn’t earned the badge yet. Show only Verified.

Agents you can build

A starting set, spanning every surface that can run a job without a technician in the loop. Triage Agent, Reminder Agent, Intents and Voice AI are separate, generally-available products, not Agent Builder agents.

Agent	What it does	Starts when	Build it with
Triage Agent	greets every incoming chat or email request, asks the right questions, and hands the technician a fully-prepped ticket	a request arrives by chat or email	Magic Agents → Triage Agent
Service catalog Intents	handles a specific request type end to end — asks its own questions, requests approval, and resolves without a technician	an incoming request matches the Intent	Magic Agents → Catalog → Create Intent
Reminder Agent	follows up with an end user when a thread stalls, then moves it to a post-reminder status if nobody replies	a thread goes quiet	Magic Agents → Reminder Agent
Voice AI Overflow agent	answers the calls your team can’t, takes an intelligent message, and creates the PSA ticket	a call overflows or comes in after hours	Voice → Agents → Overflow
Voice AI Attendant	replaces the phone menu with a natural conversation that identifies the caller, opens the ticket, and routes the call	an inbound call	Voice → Agents → Attendant
On-call paging agent (beta)	phones your on-call rotation in order and keeps ringing until a technician accepts the ticket	a Flow matches an after-hours escalation	Flow → Call an On-Call Technician
Catchall agent	identifies the client and contact behind an ownerless ticket and routes it to the right place	a Flow matches a ticket with no company	Flow → Agent Builder · prompt
QA agent	reviews closed tickets against your own rubric and flags the ones that don’t meet it	a Flow matches a ticket moving to closed	Flow → Agent Builder · prompt
First-touch agent	triages a brand-new ticket — reads it, classifies it, and sets it up for whoever picks it up	a ticket is created	Flow → Agent Builder · prompt
Duplicate agent	checks whether a new ticket duplicates something already open and merges it only on an exact match	a ticket is created	Flow → Agent Builder · prompt
Noise agent	closes the tickets nobody needs to read — auto-replies, bounces, and monitoring chatter	a ticket is created	Flow → Agent Builder · prompt
Alert storm agent	merges a flood of monitoring tickets for the same underlying incident into one	a monitoring alert lands on a ticket	Flow → Agent Builder · prompt
Dispatch agent	assigns and schedules the ticket by who has the expertise and the capacity	a ticket is ready to assign	Flow → Agent Builder · prompt
Backup failure agent	works a backup-failure alert through its runbook and escalates only what needs a human	a backup-failure alert lands on a ticket	Flow → Agent Builder · prompt
Voicemail agent	turns a voicemail into a properly-formed ticket with the caller, the client, and the ask	a voicemail arrives	Flow → Agent Builder · prompt
VIP agent	spots a VIP contact’s ticket and gives it the priority and handling your agreement promises	a ticket is created or updated	Flow → Agent Builder · prompt

Browse every agent or every skill in the finder above.

Contribute a skill

This library is public and fully crowdsourced — every entry started as a prompt someone wrote for their own desk, and anyone can add one.

Built something clever in Super Magic, or have a workflow your peers would love? Share it. The library is open to everyone — every skill here started as a prompt someone wrote for their own desk, and yours can join them.

Add or improve a skill on GitHub

Fork the repo, add your skill, and open a pull request. Once it’s approved it syncs into this library automatically — credited to you in the repo history.

Fork the repo and copy the template

Fork Thread-Magic/super-magic-skills, then copy TEMPLATE.md to skills/<category>/<your-skill>/SKILL.md.

Write it in plain language

Fill in the frontmatter (category, role, outcome, connectors) and write the prompt the way you’d explain the task to a teammate — no code, no tool names. Keep the prompt under 3,000 characters: that’s Super Magic’s limit on skill instructions, so a longer one can’t be saved. The contributing guide has the full format and a checklist.

Open a pull request

Submit your PR. A maintainer reviews it, and once it’s merged it appears here on the next sync.

Overview

Categories

Find a skill

Where they run

What makes it an agent

What Verified means

Agents you can build

Contribute a skill

Add or improve a skill on GitHub

​Find a skill

​Where they run

​What makes it an agent

​What Verified means

​Agents you can build

​Contribute a skill

Add or improve a skill on GitHub

Find a skill

Where they run

What makes it an agent

What Verified means

Agents you can build

Contribute a skill