Magic LibraryPrerequisites
- You’re an Admin in your Thread workspace.
- Your workspace uses the Autotask integration.
The Notifications section only appears on Autotask workspaces. If you don’t see it, check with your Customer Success contact.
Turn off the notifications
1
Open the Autotask integration settings
In the Thread admin panel, go to Integrations, select Autotask, then open the Settings tab.
2
Find the Notifications section
Scroll to the Notifications section at the bottom of the page.
3
Turn the toggle off
Turn off Notify end users of AutoTask time entry summary notes. The change saves immediately; there is no separate save button.
What changes when the toggle is off
- Summary Notes saved on time entries in Autotask are no longer posted to the ticket’s thread. End users don’t get a Messenger, Teams, or Slack message, and the note doesn’t appear in the conversation.
- The Summary Note itself is untouched in Autotask, so it still appears on your invoices and in the Autotask ticket as usual.
- Internal notes on Autotask time entries behave the same as before.
- Time entries saved from TimePad in Thread Inbox are not affected. The external and internal entry options work as usual.
The setting applies to every Autotask time entry Summary Note in the workspace. It can’t be set per note, per ticket, or per client. When the toggle is off and you do want the end user to see an update, send it as an external reply from Thread Inbox.