Magic LibraryOpen the full guide — Flows
Build triggers and actions to automate Inbox routing.
Turn on assistive AI
Set up Auto-Routing with Flows
Route and act on tickets automatically with Flows in Thread, a Turn on assistive AI onboarding step for hands-off ticket triage and dispatch.
Use Flows to route and act on tickets automatically with if-this-then-that rules, the automation backbone of the desk.
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