Turn on Super Magic, the in-Inbox AI assistant that drafts replies and answers questions, a Turn on assistive AI onboarding step for technicians.
Turn on Super Magic, the AI assistant inside your Inbox that searches tickets, clients, and knowledge, and takes confirmed actions.
Open the full guide — Super Magic
Meet Super Magic and enable it for your team.
Was this page helpful?
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"Thread Docs","colors":{"primary":"#00B398","light":"#19D3AB","dark":"#008E78"},"logo":{"light":"https://mintcdn.com/thread/50guKpC0vegpyObR/logo/thread.svg?fit=max\u0026auto=format\u0026n=50guKpC0vegpyObR\u0026q=85\u0026s=86145b5e0fe1e4b555128fc8d8fd9815","dark":"https://mintcdn.com/thread/2AdmqP0mlnyoZLRc/logo/dark.svg?fit=max\u0026auto=format\u0026n=2AdmqP0mlnyoZLRc\u0026q=85\u0026s=be32bb55d8f9cb7540f7c741c3568f92"},"favicon":"https://mintcdn.com/thread/hgBTJ4Ailw9NcSXS/favicon.svg?fit=max\u0026auto=format\u0026n=hgBTJ4Ailw9NcSXS\u0026q=85\u0026s=e5c9cc06837f1f692d72495e146c976a","appearance":{"default":"dark"},"background":{"color":{"light":"#FAF9F6","dark":"#0A0A0B"}},"navbar":{"links":[{"href":"https://www.getthread.com/aisu-community","label":"Community"}],"primary":{"type":"button","label":"Thread Inbox","href":"https://inbox.getthread.com"}},"footer":{"socials":{"website":"https://www.getthread.com","linkedin":"https://www.linkedin.com/company/thread-service","youtube":"https://www.youtube.com/channel/UCAZ535tVfwF94lOE818tVmQ"},"links":[{"header":"Our mission","items":[{"label":"Death to the Ticket","href":"https://www.getthread.com/death-to-ticket"},{"label":"Intelligent Service Delivery","href":"https://www.getthread.com/intelligent-service-delivery-manifesto-the-future-of-msp-operations"}]},{"header":"Popular features","items":[{"label":"AI Agents","href":"https://www.getthread.com/automated-ticket-triage"},{"label":"Automated Triage","href":"https://www.getthread.com/automated-ticket-triage"},{"label":"Service Desk Chatbots","href":"https://www.getthread.com/live-managed-chat-support"},{"label":"Teams Chat Integration","href":"https://www.getthread.com/teams-to-teams"},{"label":"AI for Phone","href":"https://www.getthread.com/voice-ai"}]},{"header":"Company","items":[{"label":"About","href":"https://www.getthread.com/about-thread"},{"label":"Careers","href":"https://www.getthread.com/careers"}]},{"header":"Resources","items":[{"label":"AISU Community","href":"https://www.getthread.com/aisu-community"},{"label":"Thread Crew","href":"https://thread-crew.circle.so/join?invitation_token=8c546a98539fb84b4eb913b8b647a078bb353623-ea2d128e-eaae-42fd-af14-5949e71bf51b"},{"label":"AISU weekly webinar","href":"https://www.getthread.com/aisu-weekly-registration"},{"label":"Events","href":"/events-and-resources"},{"label":"Blog","href":"https://www.getthread.com/service-magic-blog"},{"label":"System Status","href":"https://status.getthread.com/"},{"label":"Feedback","href":"https://feedback.getthread.com/"},{"label":"Contact support","href":"https://help.getthread.com"},{"label":"Trust Center","href":"https://trust.getthread.com"},{"label":"Terms of Service","href":"https://www.getthread.com/terms-of-service"},{"label":"Privacy Policy","href":"https://www.getthread.com/privacy-policy"}]}]},"fonts":{"heading":{"family":"Inter","weight":600},"body":{"family":"Inter"}},"banner":{"content":"Join hundreds of MSPs on the **AI Service Unleashed** weekly call — product releases, beta access, and Super Magic tips. [Register](https://www.getthread.com/aisu-weekly-registration)","dismissible":true},"contextual":{"options":["copy","view","assistant","claude","chatgpt","mcp"],"display":"header"},"styling":{"latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"thread","hasAudioNarration":false,"actualSubdomain":"thread","customDomains":["docs.getthread.com"],"gitSource":{"type":"github","owner":"thread-magic","repo":"mintlify-docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"feedback":{"agentFeedback":true,"thumbs":true,"edits":false},"entitlements":{"AI_CHAT":{"status":"ENABLED"},"REMOVE_BRANDING":{"status":"ENABLED"},"CONTEXTUAL_FEEDBACK":{"status":"ENABLED"},"CODE_SNIPPET_FEEDBACK":{"status":"ENABLED"},"WEB_MCP":{"status":"ENABLED"},"NARRATION":{"status":"ENABLED"}},"buildId":"6af93469541a7d21b874c04b","clientVersion":"0.0.4143","searchFilterCounts":[{"language":"default","tag":"Guides","count":213},{"language":"default","tag":"Super Magic \u0026 Thread MCP","count":34},{"language":"default","tag":"By role","count":28},{"language":"default","tag":"Choose your role","count":28},{"language":"default","tag":"Integrations","count":24},{"language":"default","tag":"Messenger","count":22},{"language":"default","tag":"Super Magic Tools","count":20},{"language":"default","tag":"Voice AI","count":19},{"language":"default","tag":"Thread Inbox","count":19},{"language":"default","tag":"Magic Agents","count":16}],"searchSettings":{"isFiltersEnabled":false}},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":true,"enableContextualStarterQuestions":true,"enableAskAiSearchBar":true,"deflection":{"enabled":true,"type":"email","email":"help@getthread.com","showHelpButton":true}},"basePath":"","hasChatPermissions":true,"hasWebMcpPermissions":true,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-rbac-roles","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[{"filePath":"style.css","href":"/_mintlify/custom/thread/7dad7b024a7096a6/style.css"}],"page":{"pagePath":"onboarding/enable-super-magic","slug":"/onboarding/enable-super-magic","pageMetadata":{"title":"Enable Super Magic","description":"Turn on Super Magic, the in-Inbox AI assistant that drafts replies and answers questions, a Turn on assistive AI onboarding step for technicians.","boost":2,"href":"/onboarding/enable-super-magic","hidden":true},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Turn on Super Magic, the in-Inbox AI assistant that drafts replies and answers questions, a Turn on assistive AI onboarding step for technicians.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];const SidebarProgress=({signals={}})=>{useEffect(()=>{const KEY=`thread-onboarding-completed`;const TEAL=`#00B398`;const DONE_ICON=`\u003csvg class=\"thread-oc-doneicon size-4\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#00B398\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\" aria-hidden=\"true\">`+`\u003cpath d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"/>`+`\u003cpolyline points=\"22 4 12 14.01 9 11.01\"/>\u003c/svg>`;const STAGES=[{slug:`set-up-your-workspace`,steps:[`create-your-workspace`,`configure-microsoft-sso`,`configure-status-mapping`,`optimize-notifications`]},{slug:`turn-on-assistive-ai`,steps:[`auto-prioritization`,`auto-categorization`,`auto-title`,`magic-sentiment`,`client-intelligence`,`enable-super-magic`,`auto-routing-flows`]},{slug:`deploy-chat`,steps:[`configure-messenger`,`create-teams-app`,`deploy-messenger`]},{slug:`tune-ai`,steps:[`magic-analytics`,`super-magic-deep-dive`,`announce-thread`]},{slug:`equip-technicians`,steps:[`inbox-views`,`inbox-teams`,`companion-app`]},{slug:`run-a-pilot`,steps:[`enablement-playbook`,`technician-ritual`]},{slug:`deploy-magic-agents`,steps:[`triage-agent`,`reminder-agent`,`triage-agent-guide`,`intent-creation`]},{slug:`launch-to-clients`,steps:[`marketing-assets`,`communicate-rollout`,`value-messaging`]},{slug:`add-voice-ai`,steps:[`voice-ai-config`,`voice-overflow`,`voice-auto-attendant`]},{slug:`ai-service-unleashed`,steps:[`review-analytics`,`leadership-ritual`]}];const STAGE_SLUGS=new Set(STAGES.map(s=>s.slug));const readLocal=()=>{try{return JSON.parse(localStorage.getItem(KEY)||`[]`)}catch(e){return[]}};const isDone=(done,slug)=>done.includes(slug)||!!(signals\u0026\u0026signals[slug]);const decorate=()=>{const done=readLocal();const scope=document.getElementById(`sidebar-content`)||document;const links=[...scope.querySelectorAll(`a[href*=\"/onboarding/\"]`)].filter(a=>!a.closest(`main`));links.forEach(a=>{const m=(a.getAttribute(`href`)||``).match(/\\/onboarding\\/([^/?#]+)/);if(!m)return;const slug=m[1];if(STAGE_SLUGS.has(slug))return;const d=isDone(done,slug);const has=a.querySelector(`.thread-oc-check`);if(d\u0026\u0026!has){const s=document.createElement(`span`);s.className=`thread-oc-check`;s.textContent=`✓ `;s.style.color=TEAL;s.style.fontWeight=`700`;a.insertBefore(s,a.firstChild)}else if(!d\u0026\u0026has){has.remove()}});let nextMarked=false;STAGES.forEach(stage=>{const li=scope.querySelector(`li[id=\"/onboarding/`+stage.slug+`\"]`);if(!li)return;const row=li.querySelector(`:scope > button`)||li.querySelector(`:scope > a`)||li.firstElementChild;if(!row)return;const iconSvg=row.querySelector(`svg[style*=\"mask\"]`);const iconWrap=iconSvg?iconSvg.parentElement:null;const nameSpan=[...row.querySelectorAll(`span`)].find(s=>s.textContent.trim()\u0026\u0026!s.classList.contains(`thread-oc-check`));const allDone=stage.steps.length>0\u0026\u0026stage.steps.every(s=>isDone(done,s));const isNext=!allDone\u0026\u0026!nextMarked;if(isNext)nextMarked=true;if(iconWrap){const injected=iconWrap.querySelector(`.thread-oc-doneicon`);if(allDone){if(iconSvg)iconSvg.style.display=`none`;if(!injected)iconWrap.insertAdjacentHTML(`beforeend`,DONE_ICON)}else{if(injected)injected.remove();if(iconSvg)iconSvg.style.display=``}}if(iconSvg\u0026\u0026!allDone)iconSvg.style.backgroundColor=isNext?TEAL:``;if(nameSpan){nameSpan.style.color=isNext?TEAL:``;nameSpan.style.fontWeight=isNext?`600`:``}})};decorate();const iv=setInterval(decorate,600);window.addEventListener(`thread-onboarding-updated`,decorate);window.addEventListener(`storage`,decorate);return()=>{clearInterval(iv);window.removeEventListener(`thread-onboarding-updated`,decorate);window.removeEventListener(`storage`,decorate)}},[signals]);return null};const MarkComplete=({id,signalDone=false})=>{const KEY=`thread-onboarding-completed`;const read=()=>{try{return JSON.parse(localStorage.getItem(KEY)||`[]`)}catch(e){return[]}};const[localDone,setLocalDone]=useState(false);const done=signalDone||localDone;useEffect(()=>{const sync=()=>setLocalDone(read().includes(id));sync();window.addEventListener(`thread-onboarding-updated`,sync);return()=>window.removeEventListener(`thread-onboarding-updated`,sync)},[id]);const toggle=()=>{if(signalDone)return;const list=read();const next=list.includes(id)?list.filter(x=>x!==id):[...list,id];try{localStorage.setItem(KEY,JSON.stringify(next))}catch(e){}setLocalDone(next.includes(id));window.dispatchEvent(new Event(`thread-onboarding-updated`))};return _jsxs(`button`,{onClick:toggle,style:{width:`100%`,padding:`0.7rem 1rem`,marginTop:`1.5rem`,borderRadius:`8px`,border:`1px solid `+(done?`#00B398`:`rgba(128,128,128,0.35)`),background:done?`rgba(0,179,152,0.12)`:`transparent`,color:done?`#00B398`:`inherit`,fontWeight:600,fontSize:`0.95rem`,cursor:`pointer`,display:`flex`,alignItems:`center`,justifyContent:`center`,gap:`0.5rem`},children:[_jsx(`span`,{\"aria-hidden\":`true`,children:done?`✓`:`○`}),done?`Completed`:`Mark as complete`]})};function _createMdxContent(props){const _components={p:`p`,..._provideComponents(),...props.components},{Card,_MdxComponentBoundary}=_components;if(!Card)_missingMdxReference(`Card`,true);if(!_MdxComponentBoundary)_missingMdxReference(`_MdxComponentBoundary`,true);return _jsxs(_Fragment,{children:[_jsx(_MdxComponentBoundary,{name:`SidebarProgress`,children:_jsx(SidebarProgress,{})}),`\n`,_jsx(_components.p,{children:`Turn on Super Magic, the AI assistant inside your Inbox that searches tickets, clients, and knowledge, and takes confirmed actions.`}),`\n`,_jsx(Card,{title:`Open the full guide — Super Magic`,icon:`sparkles`,href:`/super-magic/meet-super-magic-your-ai-assistant-in-the-inbox`,children:_jsx(_components.p,{children:`Meet Super Magic and enable it for your team.`})}),`\n`,_jsx(_MdxComponentBoundary,{name:`MarkComplete`,children:_jsx(MarkComplete,{id:`enable-super-magic`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{SidebarProgress,MarkComplete,default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Enable Super Magic","description":"Turn on Super Magic, the in-Inbox AI assistant that drafts replies and answers questions, a Turn on assistive AI onboarding step for technicians.","boost":2,"href":"/onboarding/enable-super-magic","hidden":true}}},"mdxSourceWithNoJs":null,"noJsSplices":[[151,5049,")=>null;const MarkComplete=()=>null;func"]]},"mdxExtracts":{"tableOfContents":[],"codeExamples":{}},"jsLinks":["/_mintlify/custom/thread/e9e74bb66602d208/skill-nav-scroll.js"],"subdomain":"thread","siteName":"Thread Docs","title":"Enable Super Magic - Thread Docs","relatedPagesConfig":{"enabled":true,"limit":3,"mode":"automatic"},"contextualStarterQuestions":[{"_id":"6ab4a93b83ffbf1473259da2","deploymentId":"6920f01f9d8412afd5a0dff5","questionText":"What is Super Magic?","status":"active","generatedBy":"contextual","path":"onboarding/enable-super-magic","createdAt":"2026-09-24T04:38:19.880Z","updatedAt":"2026-09-24T04:38:19.880Z","__v":0},{"_id":"6ab4a93b83ffbf1473259da4","deploymentId":"6920f01f9d8412afd5a0dff5","questionText":"What can Super Magic do?","status":"active","generatedBy":"contextual","path":"onboarding/enable-super-magic","createdAt":"2026-09-24T04:38:19.880Z","updatedAt":"2026-09-24T04:38:19.880Z","__v":0},{"_id":"6ab4a93b83ffbf1473259da3","deploymentId":"6920f01f9d8412afd5a0dff5","questionText":"How do I enable Super Magic?","status":"active","generatedBy":"contextual","path":"onboarding/enable-super-magic","createdAt":"2026-09-24T04:38:19.880Z","updatedAt":"2026-09-24T04:38:19.880Z","__v":0}],"navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-09-24T04:38:13.107Z","originalFileLocation":"onboarding/enable-super-magic.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"dark\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Turn on Super Magic, the in-Inbox AI assistant that drafts replies and answers questions, a Turn on assistive AI onboarding step for technicians.\">\u003cmeta data-mint-head name=\"application-name\" content=\"Thread Docs\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003cmeta data-mint-head name=\"robots\" content=\"noindex\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/thread/FC7ab3_wzYydgHyM/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/thread/FC7ab3_wzYydgHyM/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/thread/FC7ab3_wzYydgHyM/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/thread/FC7ab3_wzYydgHyM/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/thread/FC7ab3_wzYydgHyM/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/thread/FC7ab3_wzYydgHyM/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/thread/FC7ab3_wzYydgHyM/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/thread/FC7ab3_wzYydgHyM/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/thread/FC7ab3_wzYydgHyM/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Enable Super Magic - Thread Docs\">\u003cmeta data-mint-head property=\"og:description\" content=\"Turn on Super Magic, the in-Inbox AI assistant that drafts replies and answers questions, a Turn on assistive AI onboarding step for technicians.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Thread Docs\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.getthread.com/onboarding/enable-super-magic\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://thread.mintlify.site/_mintlify/api/og/v2?division=Turn+on+assistive+AI\u0026amp;title=Enable+Super+Magic\u0026amp;description=Turn+on+Super+Magic%2C+the+in-Inbox+AI+assistant+that+drafts+replies+and+answers+questions%2C+a+Turn+on+assistive+AI+onboarding+step+for+technicians.\u0026amp;theme=f724fa3ec041ff897ae11da2\u0026amp;signature=9fa709f4a99f060c3bc2698642d4d31c599e8a47c36672ba831f37b0cae5a104\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Enable Super Magic - Thread Docs\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Turn on Super Magic, the in-Inbox AI assistant that drafts replies and answers questions, a Turn on assistive AI onboarding step for technicians.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://thread.mintlify.site/_mintlify/api/og/v2?division=Turn+on+assistive+AI\u0026amp;title=Enable+Super+Magic\u0026amp;description=Turn+on+Super+Magic%2C+the+in-Inbox+AI+assistant+that+drafts+replies+and+answers+questions%2C+a+Turn+on+assistive+AI+onboarding+step+for+technicians.\u0026amp;theme=f724fa3ec041ff897ae11da2\u0026amp;signature=9fa709f4a99f060c3bc2698642d4d31c599e8a47c36672ba831f37b0cae5a104\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/thread/FC7ab3_wzYydgHyM/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Thread Docs\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#00B398\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.getthread.com/onboarding/enable-super-magic\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/onboarding/enable-super-magic.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.getthread.com/#organization\",\"name\":\"Thread Docs\",\"url\":\"https://docs.getthread.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/thread/50guKpC0vegpyObR/logo/thread.svg?fit=max\u0026auto=format\u0026n=50guKpC0vegpyObR\u0026q=85\u0026s=86145b5e0fe1e4b555128fc8d8fd9815\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.getthread.com#website\",\"name\":\"Thread Docs\",\"url\":\"https://docs.getthread.com\",\"publisher\":{\"@id\":\"https://docs.getthread.com/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.getthread.com/onboarding/enable-super-magic#webpage\",\"url\":\"https://docs.getthread.com/onboarding/enable-super-magic\",\"name\":\"Enable Super Magic\",\"description\":\"Turn on Super Magic, the in-Inbox AI assistant that drafts replies and answers questions, a Turn on assistive AI onboarding step for technicians.\",\"dateModified\":\"2026-09-24T04:38:13.107Z\",\"isPartOf\":{\"@id\":\"https://docs.getthread.com#website\"},\"breadcrumb\":{\"@id\":\"https://docs.getthread.com/onboarding/enable-super-magic#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.getthread.com/onboarding/enable-super-magic#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Turn on assistive AI\",\"item\":\"https://docs.getthread.com/onboarding/turn-on-assistive-ai\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Enable Super Magic\",\"item\":\"https://docs.getthread.com/onboarding/enable-super-magic\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.getthread.com/onboarding/enable-super-magic#article\",\"headline\":\"Enable Super Magic\",\"name\":\"Enable Super Magic\",\"description\":\"Turn on Super Magic, the in-Inbox AI assistant that drafts replies and answers questions, a Turn on assistive AI onboarding step for technicians.\",\"url\":\"https://docs.getthread.com/onboarding/enable-super-magic\",\"mainEntityOfPage\":{\"@id\":\"https://docs.getthread.com/onboarding/enable-super-magic#webpage\"},\"dateModified\":\"2026-09-24T04:38:13.107Z\",\"publisher\":{\"@id\":\"https://docs.getthread.com/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.getthread.com#website\"}}]}\u003c/script>","agentPointerHref":"/onboarding/enable-super-magic.md","siteName":"Thread Docs","nav":{"global":null,"tabs":[{"tab":"Start here","icon":"compass","pages":[{"title":"Start here","href":""}]},{"tab":"Onboarding","icon":"graduation-cap","hidden":true,"groups":[{"group":"Your onboarding journey","icon":"compass","root":{"title":"Your onboarding journey","description":"Your stage-by-stage Thread onboarding journey from first login to AI Service Unleashed, the same path your CSM runs with you, with lessons to complete.","href":"/onboarding/overview"},"pages":[]},{"group":"Set up your workspace","icon":"rocket","root":{"title":"Set up your workspace","description":"Stand up your Thread workspace, connect your PSA, configure Microsoft SSO and status mapping, and tune notifications so tickets flow correctly from day one.","href":"/onboarding/set-up-your-workspace"},"expanded":true,"pages":[{"title":"Create your workspace","description":"Create your Thread workspace and connect your PSA to start syncing tickets between Thread and ConnectWise, Autotask, or HaloPSA.","href":"/onboarding/create-your-workspace"},{"title":"Configure Microsoft SSO","description":"Enable Microsoft 365 single sign-on so your team logs into Thread securely with Entra ID, a Set up your workspace onboarding step for identity setup.","href":"/onboarding/configure-microsoft-sso"},{"title":"Configure status mapping","description":"Map Thread statuses to your PSA workflow so tickets sync correctly with ConnectWise, Autotask, or HaloPSA, a Set up your workspace onboarding step.","href":"/onboarding/configure-status-mapping"},{"title":"Optimize email notifications","description":"Tune internal and PSA notifications in Thread so the right people are alerted at the right time, a Set up your workspace onboarding step for signal.","href":"/onboarding/optimize-notifications"}]},{"group":"Turn on assistive AI","icon":"wand-magic-sparkles","root":{"title":"Turn on assistive AI","description":"Turn on Thread's assistive Magic AI — auto-prioritization, categorization, sentiment, Client Intelligence, Super Magic, and Flows — for every ticket.","href":"/onboarding/turn-on-assistive-ai"},"pages":[{"title":"Set up Auto-Prioritization","description":"Let Magic AI Auto-Prioritization set ticket priority at intake based on content and impact, a Turn on assistive AI onboarding step for faster triage.","href":"/onboarding/auto-prioritization"},{"title":"Set up Auto-Categorization","description":"Auto-assign ticket type, subtype, and item at intake with Magic AI Auto-Categorization, a Turn on assistive AI onboarding step for cleaner PSA data.","href":"/onboarding/auto-categorization"},{"title":"Set up Auto-Title","description":"Auto-summarize thread subjects with Magic Title in Thread, a Turn on assistive AI onboarding step that turns messy email subjects into clean titles.","href":"/onboarding/auto-title"},{"title":"Turn on Magic Sentiment","description":"Score customer sentiment in real time with Magic Sentiment to surface at-risk threads in Thread, a Turn on assistive AI onboarding step for escalations.","href":"/onboarding/magic-sentiment"},{"title":"Enable Client Intelligence","description":"Enable Client Intelligence in Thread to build a running profile behind every contact, a Turn on assistive AI onboarding step for smarter ticket context.","href":"/onboarding/client-intelligence"},{"title":"Enable Super Magic","href":"/onboarding/enable-super-magic"},{"title":"Set up Auto-Routing with Flows","sidebarTitle":"Auto-Routing","description":"Route and act on tickets automatically with Flows in Thread, a Turn on assistive AI onboarding step for hands-off ticket triage and dispatch.","href":"/onboarding/auto-routing-flows"}]},{"group":"Deploy Messenger chat","icon":"comments","root":{"title":"Deploy Messenger chat","description":"Deploy Thread Messenger so clients reach you inside Microsoft Teams — configure and personalize it, build your custom chat app, and roll it out with SSO.","href":"/onboarding/deploy-chat"},"pages":[{"title":"Configure \u0026 personalize Messenger","sidebarTitle":"Configure Messenger","description":"Brand and personalize Thread Messenger for your clients with logos, colors, and copy, a Deploy Messenger chat onboarding step for a polished rollout.","href":"/onboarding/configure-messenger"},{"title":"Create your custom chat app","description":"Build a white-labeled Microsoft Teams chat app for your clients, a Deploy Messenger chat onboarding step for branded, per-client Teams deployment.","href":"/onboarding/create-teams-app"},{"title":"Deploy Messenger","description":"Roll out Thread Messenger to clients with SSO, per-tenant branding, and installation, a Deploy Messenger chat onboarding step for chat go-live.","href":"/onboarding/deploy-messenger"}]},{"group":"Tune AI","icon":"circle-check","root":{"title":"Tune AI","description":"Watch Thread's AI work, fine-tune it with Magic Analytics, go deeper on Super Magic, and bring your team along with change-management messaging.","href":"/onboarding/tune-ai"},"pages":[{"title":"Fine-tune with Magic Analytics","description":"See the AI's impact in Thread and fine-tune with Magic Analytics data, a Tune AI onboarding step for measuring adoption, deflection, and outcomes.","href":"/onboarding/magic-analytics"},{"title":"Go deeper on Super Magic","description":"Get your team fluent in Super Magic with prompts, skills, and Magic Library workflows, a step of the Tune AI Thread onboarding journey.","href":"/onboarding/super-magic-deep-dive"},{"title":"Announce Thread to your team","description":"Bring your team along with change-management messaging when you announce Thread internally, a Tune AI onboarding step for a smooth technician rollout.","href":"/onboarding/announce-thread"}]},{"group":"Equip your technicians","icon":"bolt","root":{"title":"Equip your technicians","description":"Set technicians up to work faster in Thread with Inbox Views and Insights, Inbox Teams and pods, and the Teams or Slack Companion App.","href":"/onboarding/equip-technicians"},"pages":[{"title":"Build Inbox Views \u0026 Insights","description":"Create the focused Inbox Views and Insights techs work from every day in Thread, an Equip your technicians onboarding step for clean queue management.","href":"/onboarding/inbox-views"},{"title":"Set up Inbox Teams \u0026 Pods","description":"Organize technicians into Inbox Teams and pods in Thread to structure ownership and routing, an Equip your technicians onboarding step for scale.","href":"/onboarding/inbox-teams"},{"title":"Install the Companion App","description":"Install the Thread Companion App so technicians can work tickets from Microsoft Teams or Slack, an Equip your technicians onboarding step.","href":"/onboarding/companion-app"}]},{"group":"Run a team pilot","icon":"users","root":{"title":"Run a team pilot","description":"Run a pilot with a small team, gather feedback, and prove the Thread workflow before scaling, using the service enablement playbook and technician ritual.","href":"/onboarding/run-a-pilot"},"pages":[{"title":"Run the service enablement playbook","sidebarTitle":"Enablement playbook","description":"Run the Thread service enablement playbook to execute a smooth rollout with change management, a Run a team pilot onboarding step for lasting adoption.","href":"/onboarding/enablement-playbook"},{"title":"Set the technician ritual","description":"Give technicians a daily operating rhythm with Inbox, Super Magic, and Beast Mode, a step of the Run a team pilot onboarding journey.","href":"/onboarding/technician-ritual"}]},{"group":"Deploy Magic Agents","icon":"robot","root":{"title":"Deploy Magic Agents","description":"Put Magic Agents to work on triage, reminders, and resolution — configure the Triage Agent and Reminder Agent, and build intents with Super Magic.","href":"/onboarding/deploy-magic-agents"},"pages":[{"title":"Configure the Triage Agent","description":"Auto-respond, triage, and resolve tickets with the Triage Agent's intents and rules, a step of the Deploy Magic Agents onboarding journey.","href":"/onboarding/triage-agent"},{"title":"Personalize the Triage Agent","description":"Name, personalize, and tune the Triage Agent's tone, scoping, and escalation rules, a step of the Deploy Magic Agents onboarding journey.","href":"/onboarding/triage-agent-guide"},{"title":"Create intents with Super Magic","description":"Build the intents your Triage Agent runs on using Super Magic in Thread, a Deploy Magic Agents onboarding step for accurate automated classification.","href":"/onboarding/intent-creation"},{"title":"Set up the Reminder Agent","description":"Set up automatic follow-ups on stalled tickets with the Reminder Agent in Thread, a Deploy Magic Agents onboarding step to keep tickets moving.","href":"/onboarding/reminder-agent"}]},{"group":"Launch to clients","icon":"bullhorn","root":{"title":"Launch to clients","description":"Roll out Thread to your first wave of clients: white-labeled marketing assets, rollout communications, and customer value messaging for a smooth launch.","href":"/onboarding/launch-to-clients"},"pages":[{"title":"Build marketing assets","description":"Create white-labeled Thread rollout collateral for your clients, a Launch to clients onboarding step for branded emails, one-pagers, and announcements.","href":"/onboarding/marketing-assets"},{"title":"Communicate the rollout","description":"Launch Thread to your clients with the right announcement, email, and chat messaging, a Launch to clients onboarding step for a smooth go-live.","href":"/onboarding/communicate-rollout"},{"title":"Deliver customer value messaging","sidebarTitle":"Value messaging","description":"Talk about AI-powered support the right way with customer-facing value messaging and talk tracks, a step of the Launch to clients journey.","href":"/onboarding/value-messaging"}]},{"group":"Add Voice AI","icon":"phone","root":{"title":"Add Voice AI","description":"Add 24/7 phone coverage with Voice AI — initial configuration, overflow and after-hours handling, and the auto attendant, deployed walk-to-run.","href":"/onboarding/add-voice-ai"},"pages":[{"title":"Voice AI: initial configuration","sidebarTitle":"Initial configuration","description":"Create your first Voice AI agent with initial configuration, greetings, and routing rules, a step of the Add Voice AI onboarding journey.","href":"/onboarding/voice-ai-config"},{"title":"Overflow \u0026 after-hours","description":"Replace voicemail with an after-hours Voice AI agent that handles overflow calls and routing, a step of the Add Voice AI onboarding journey.","href":"/onboarding/voice-overflow"},{"title":"The Auto Attendant","description":"Deploy the Voice AI Auto-Attendant walk-to-run with menus, routing, and after-hours handoff, a step of the Add Voice AI onboarding journey.","href":"/onboarding/voice-auto-attendant"}]},{"group":"AI Service Unleashed","icon":"trophy","root":{"title":"AI Service Unleashed","description":"Review your outcomes in Magic Analytics and scale AI across your whole client base with a leadership weekly ritual, the destination of the AISU journey.","href":"/onboarding/ai-service-unleashed"},"pages":[{"title":"Review results in Analytics","description":"Prove outcomes and ROI in Magic Analytics with dashboards, topics, and the Dashboard Agent, a step of AI Service Unleashed onboarding.","href":"/onboarding/review-analytics"},{"title":"Set the leadership weekly ritual","sidebarTitle":"Leadership ritual","description":"Establish an ongoing weekly leadership operating rhythm around Thread, an AI Service Unleashed onboarding step for sustained metrics and improvement.","href":"/onboarding/leadership-ritual"}]}]},{"tab":"By role","icon":"users","pages":[{"title":"By role","href":"/start-here/roles/overview"}]},{"tab":"Guides","icon":"book-open","pages":[{"title":"Guides","href":"/guides/overview"}]},{"tab":"Magic Library","icon":"https://mintlify.s3.us-west-1.amazonaws.com/thread/logo/stars.svg","pages":[{"title":"Magic Library","href":"/skill-library/overview"}]},{"tab":"Resources","icon":"folder-open","pages":[{"title":"Resources","href":"/events-and-resources"}]}]},"basePath":"","title":"Enable Super Magic - Thread Docs","buildId":"dpl_Fyv1NbzwP68g2bEH2Roy98uY1zmE","deploymentId":"dpl_Fyv1NbzwP68g2bEH2Roy98uY1zmE","dynamics":["10e4515597"],"chunks":["BannerMarkdown-Dlc3Qr3h.js","dist-D2J8knkn.js","lib-DuNMoZ05.js","lib-B8HbPgcC.js","clsx-Dq9TQuNi.js","html-void-elements-mCSPHezU.js","katex-YMM-FMeD.js","marked.esm-CZWythHk.js"]}