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Category: Triage & Routing · View source ↗
Runs as: Skill Run it in Super Magic and confirm each write. A Flow can also fire a shared skill through the Run Skill action (beta), though this one is written for a person to run rather than a ticket event. Connectors: Thread Role: Dispatcher Outcome: Faster Resolution & Response When to use: A ticket clearly describes two or more unrelated problems (“my laptop is slow, also we need a license for the new hire, and the conference room TV is broken”), a tech says “split this ticket”, or intake flags bundled requests needing different owners or boards. Run it: on one ticket.

Prompt