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Runs asAgent Build it with Agent Builder: add the action to a Flow, choose Prompt the Agent, and paste this in. It runs unattended on a matching ticket event. You can also run it yourself in Super Magic while you prove it out.
Works withThread
OutcomeFaster Resolution & Response
When to use: Auto-triage sometimes downgrades tickets a client or tech marked urgent — “don’t let the AI lower a priority a human set”, or protecting VIP/critical flags from being overwritten by automated categorization. Run it: on one ticket · or as a Flow (when a ticket’s priority changes).

Prompt