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Category: Triage & Routing · View source ↗
Runs as: AgentBeta — a Flow can run it unattended on a matching ticket event — or you can run it yourself in Super Magic while you prove it out. Connectors: Thread — native, no connector required Role: Dispatcher Outcome: Faster Resolution & Response When to use: Auto-triage sometimes downgrades tickets a client or tech marked urgent — “don’t let the AI lower a priority a human set”, or protecting VIP/critical flags from being overwritten by automated categorization. Run it: on one ticket · or as a Flow (when a ticket’s priority changes).

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