Category: Triage & Routing · View source ↗
Triage & Routing
Priority Downgrade Guard
On a priority change, if AI triage lowered a priority a human or client explicitly set higher, restore the higher priority — deterministic, restore only.
Runs as: AgentBeta — a Flow can run it unattended on a matching ticket event — or you can run it yourself in Super Magic while you prove it out.
Connectors: Thread — native, no connector required
Role: Dispatcher
Outcome: Faster Resolution & Response
When to use: Auto-triage sometimes downgrades tickets a client or tech marked urgent — “don’t let the AI lower a priority a human set”, or protecting VIP/critical flags from being overwritten by automated categorization.
Run it: on one ticket · or as a Flow (when a ticket’s priority changes).
Related topics
Configure Magic Auto PrioritizationWatchGuard Firewall AlertsLiongard WatchGuard Config ReadWas this page helpful?
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