Magic LibrarySee the latest Super Magic updates in the changelog.
General
What is Super Magic?
What is Super Magic?
Super Magic is the AI assistant built into Thread Inbox. Ask it anything in plain language — about a ticket, a contact, a company, a device — and it finds the answer or does the work. Start with Meet Super Magic.
Does Super Magic change anything without my confirmation?
Does Super Magic change anything without my confirmation?
Not in chat. It reads freely, and before any write it shows a Confirm action card — nothing happens until you click Confirm. The exception is a Super Magic Agent running in a Flow: nobody confirms each step there, so the write tools you check in the Flow become its entire scope.
Why is a tool I expect missing?
Why is a tool I expect missing?
Super Magic only offers you the tools you’re allowed to use. Write actions are controlled by your admin, intents and flows are always admin-only, integration tools appear only once connected and enabled, and some tools need your own sign-in. Work through Why a tool might be missing or the admin guide troubleshooting checklist.
Skills
Where can I trigger a saved skill?
Where can I trigger a saved skill?
Skills can be triggered wherever Super Magic itself runs, plus in Flows:
- Super Magic in Inbox — run a skill on demand in chat, confirming each write.
- Super Magic in the Slack and Teams Companion Apps — the same saved skills, from the channel you’re already working in.
- A Flow — the Run Skill action (beta) runs a shared skill unattended on every matching ticket. See Flows.
Can Thread MCP run my saved skills?
Can Thread MCP run my saved skills?
No. Thread MCP puts Thread’s tools inside your own LLM — Claude, ChatGPT, Copilot, Cursor — with the same reads and writes as Super Magic. Saved skills live in Super Magic, so an MCP client can’t invoke one by name. Working from an MCP client, run the skill’s prompt text itself instead.
Why doesn't my skill run in a Flow?
Why doesn't my skill run in a Flow?
A Flow’s Run Skill action runs shared skills only. A personal skill is skipped silently, and only an admin can share one. See the Flows FAQs for the rest of the checklist.
Why can't I save my skill anymore?
Why can't I save my skill anymore?
Skill instructions are capped at 3,000 characters, and the same cap applies to a Flow’s agent prompt. A longer skill saved before the cap keeps running — you just can’t save it again until it’s shortened. Building with Super Magic covers how to get a long prompt under the limit.
What's the difference between a skill and a Super Magic Agent?
What's the difference between a skill and a Super Magic Agent?