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The ConnectWise RMM integration in Super Magic is in beta, and it is read-only. Super Magic can find and report on devices, patching, tasks and scripts — it cannot run or change anything in RMM yet. Actions will come later and will be confirmation-gated like every other Super Magic write.
With ConnectWise RMM (Asio) connected, Super Magic can look up devices, patch status, tasks and scripts across your clients without a technician leaving the thread.

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How the connection works

  • One workspace connection, made once by an admin. An admin connects ConnectWise RMM with API client credentials on the integrations page. Super Magic uses that single connection for everyone.
  • No per-technician sign-in. Technicians never connect their own RMM accounts.
  • Pick your region once. The form has a Region selector (US / EU / AU); Thread also infers the region from your Client ID.
If RMM tools aren’t appearing in chat, it’s either the workspace connection or the Super Magic toggle — never a per-member sign-in.

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Connect it

1

Create API client credentials in ConnectWise RMM

In ConnectWise RMM (Asio), create API client credentials. You’ll get a Client ID and a Client Secret.
The Client Secret is shown once, at creation. Store it somewhere safe before you close the dialog.
2

Fill in the form in Thread

Go to Thread Admin → Integrations → ConnectWise RMM.Click Connect. Thread validates live, so a wrong value fails immediately with an error banner.
3

Turn on Super Magic access

On the same integration page, below the connection form, find the Additional Enablement card and switch the Super Magic toggle on.It’s off by default — connecting RMM alone does not give Super Magic access. Your existing RMM integration keeps working exactly as before; Super Magic access is opt-in.
Additional Enablement card on the ConnectWise RMM integration page with the Super Magic toggle
4

Test it

Open Inbox → Super Magic and try:
Every technician in the workspace can use the lookups now — there’s no per-member step.

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What Super Magic can do

Taking action is not available yet. Asked to change something in RMM, Super Magic says so plainly and points the technician to ConnectWise RMM. When actions arrive they’ll go through the Confirm action card and respect your write-access settings.

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Troubleshooting

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Next step

See the Super Magic tool reference for everything Super Magic can reach, or connect NinjaOne if you run that too.

Related topics

ConnectWise RMMIntune vs RMM ReconciliationZero-Day Emergency Response