Use ConnectWise RMM with Super Magic

The ConnectWise RMM integration in Super Magic is read-only. Super Magic can find and report on devices, patching, tasks and scripts. It can’t run or change anything in ConnectWise RMM.

With ConnectWise RMM (Asio) connected, Super Magic can look up devices, patch status, tasks and scripts across your clients without a technician leaving the thread.

How the connection works

One workspace connection, made once by an admin. An admin connects ConnectWise RMM with API client credentials on the integrations page. Super Magic uses that single connection for everyone.
No per-technician sign-in. Technicians never connect their own RMM accounts.
Pick your region once. The form has a Region selector (US / EU / AU); Thread also infers the region from your Client ID.

If RMM tools aren’t appearing in chat, it’s either the workspace connection or the Super Magic toggle, never a per-member sign-in.

Connect it

Create API client credentials in ConnectWise RMM

In ConnectWise RMM (Asio), create API client credentials. You’ll get a Client ID and a Client Secret.

The Client Secret is shown once, at creation. Store it somewhere safe before you close the dialog.

Fill in the form in Thread

Go to Thread Admin → Integrations → ConnectWise RMM.

Field	What goes in it	Not this
Client ID	The API client ID from ConnectWise RMM	❌ your Asio login email
Client Secret	The API client secret	❌ your Asio password

Click Connect. Thread validates live, so a wrong value fails immediately with an error banner.

Turn on Super Magic access

On the same integration page, below the connection form, find the Additional Enablement card and switch the Super Magic toggle on.It’s off by default: connecting RMM alone does not give Super Magic access. Your existing RMM integration keeps working exactly as before; Super Magic access is opt-in.

Additional Enablement card on the ConnectWise RMM integration page with the Super Magic toggle

Test it

Open Inbox → Super Magic and try:

List our ConnectWise RMM companies
Search RMM for [computer name]
What's the patch status of [device]?
Which automatic services are stopped on [hostname]?

Every technician in the workspace can use the lookups now — there’s no per-member step.

What Super Magic can do

Capability	What it does
List companies	Your client organizations in RMM
List sites	Sites within a company
List device groups	Device groupings
Search devices	Find a device by hostname within a client, no device ID needed
Device detail	Details for a specific machine
Device health	Disk, CPU, memory, last logged-on user and last boot for a device, on request
List services	Services on a device, filtered down to what matters (for example, which automatic services are stopped)
Patch status	Patching state for a device
List tasks	Automation tasks
List scripts	Available scripts
List shell scripts	Available shell scripts

Super Magic can’t take action in ConnectWise RMM. Asked to change something, Super Magic says so plainly and points the technician to ConnectWise RMM.

Troubleshooting

Symptom	Cause	Fix
”The configuration is incorrect, check the data is correct”	Client ID or Secret wrong	Re-create the API client credentials in ConnectWise RMM and re-enter them, the Secret is only shown at creation
Connection works but no RMM tools in chat	Super Magic toggle off	Turn on the Super Magic toggle under Additional Enablement
Super Magic reports the RMM API “did not respond (connection error or timeout)“	ConnectWise RMM’s own API is slow or down	Nothing is wrong in Thread — try the lookup again later
Super Magic reports the RMM API “rejected the request as unauthorized”	The API client credentials were revoked or lost permissions in ConnectWise RMM	Re-create the API client credentials and re-enter them on the integration page
Super Magic reports the RMM API is “rate limiting requests”	Too many requests hit the RMM API in a short window	Wait a bit, then run the lookup again
Super Magic refuses to run a script or modify a task	Expected. The integration is read-only	Run scripts and change tasks in ConnectWise RMM directly
No ConnectWise RMM card on the Integrations page	A filter or search is hiding it	Clear the Availability, Status and Category filters, or search for ConnectWise RMM

Next step

See the Super Magic tool reference for everything Super Magic can reach, or connect NinjaOne if you run that too.

Integrations

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Super Magic & Thread MCP

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Magic Analytics

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Automagically

Use ConnectWise RMM with Super Magic

How the connection works

Connect it

What Super Magic can do

Troubleshooting

Next step