Magic LibraryWhat you can ask
“Find the firewall documentation for Acme in IT Glue”
“What does IT Glue say about Acme’s VPN configuration?”
“Pull up the server documentation for this client”IT Glue search is read-only — Super Magic looks things up, it never changes your IT Glue data.
Set it up (admin, once for the whole workspace)
IT Glue is a workspace-level integration: connect it once and it works for every member.1
Connect IT Glue to Thread
In the Thread Admin app, open Integrations (
/dashboard/integrations), find IT Glue, and click Configure to enter credentials and connect.2
Enable it for Super Magic
On IT Glue’s detail page, below the setup card, turn Super Magic access on.
Troubleshooting
- No IT Glue results in chat? Check the row shows Connected AND the toggle is on.
- Still nothing? Your workspace may not have the IT Glue release enabled yet — ask your account team.
- Anything else: Super Magic Admin Guide → Troubleshooting.
Available tools
Where a workspace has IT Glue export enabled, one additional write tool (
push_knowledge_to_itglue) lets Super Magic export a resolved-ticket knowledge article into IT Glue — always behind the Confirm action card. Most workspaces use IT Glue for read-only search only.