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Availability: Limited release — contact your Thread account team to enable Liongard for your workspace.
Connect Liongard and Super Magic can answer questions about your clients’ IT infrastructure — surfacing the inventory, configurations, and change history Liongard tracks, without leaving the ticket conversation.

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What you can ask

“What does Liongard show for Acme’s domain and SSL expiration?”
“List Acme’s Microsoft 365 admins from Liongard”
“Has anything changed on Acme’s firewall config recently?”
Liongard is read-only context for Super Magic — it brings infrastructure detail into the conversation to speed up diagnosis.

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Set it up

There are two ways to connect Liongard. The workspace integration connects once for the whole workspace using credentials an admin creates in Liongard. The per-member connector has each member sign in with their own Liongard account, so Super Magic sees exactly what that member can see in Liongard.

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Option 1: Workspace integration

An admin connects Liongard once and Super Magic uses that connection for the workspace.
1

Create credentials in Liongard

In Liongard, go to Admin → AI Preferences → Create Credentials. Copy the Access Key ID (it starts with lg_mcp_) and the Access Key Secret. The secret is shown only once, so copy it before closing the dialog. Also note your server subdomain: the part before .app.liongard.com in your Liongard URL (for example, us1 from us1.app.liongard.com).
2

Connect Liongard in the Thread Admin app

In the Thread Admin app, open Integrations (/dashboard/integrations) and select Liongard. Enter the Server Subdomain, Access Key ID, and Access Key Secret, then connect.
3

Enable it for Super Magic

Once connected, under Additional Enablement, turn on the Super Magic toggle so Super Magic can access Liongard’s data.

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Option 2: Per-member connector

Liongard is also offered as a connector: an admin makes it available, then each member signs in with their own Liongard account: Super Magic sees exactly what you can see in Liongard, nothing more. Admin (once):
1

Open the Integrations page

In the Thread Admin app, open Integrations (/dashboard/integrations). Connectors sit at the bottom of the list, below the workspace integrations.
2

Enable Liongard

On the Liongard connector row, select Enable. (This makes it available — it doesn’t connect anyone yet.)
Each member (once):
1

Open the Connectors page in your Inbox

Open the Connectors page in your Inbox.
2

Connect and sign in

Click Connect on the Liongard row and sign in.
3

Confirm you're signed in

The row shows Signed in as your account — you’re ready.

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Troubleshooting

  • Workspace integration connected but Super Magic can’t use it? Check that the Super Magic toggle is on in the Liongard integration’s Additional Enablement section.
  • Liongard tools missing from an external MCP client (Claude, ChatGPT, Cursor)? Expected: Liongard tools are available in Super Magic only. The Thread MCP server does not expose them, in either form, even when the integration is connected and the Super Magic toggle is on. Run Liongard requests in Super Magic in Inbox instead.
  • Liongard not on your Connectors page? Your admin hasn’t enabled it, or your workspace isn’t in the connectors release yet.
  • Super Magic can’t find a system you expect? Your connection only covers what your Liongard account can access — reconnect and confirm the right environments are in scope.
  • Anything else: Super Magic Admin Guide → Troubleshooting.
The tools available through this connector are provided by Liongard and may change; Super Magic picks up changes automatically. Each member’s access reflects their own Liongard sign-in.