Magic LibraryOverview
Notifications in Thread Inbox keep you informed on the conversations you care about — without overwhelming you. They’re fully customizable, so each user decides how and when they’re notified: an audio alert, a push notification, a per-view preference, per-thread mute, or a direct message in your connected chat platform (Microsoft Teams or Slack).See Inbox updates in the changelog.
Notification types
When you have an unread notification from a thread, you’ll receive visual and audio alerts that draw your attention to the update.Sound notifications
- Play a sound when there’s a new message — plays an audio alert whenever a new message is received in a thread you own.
- Play a sound when there’s a new thread — plays an alert when a new thread is created and assigned to you.
These settings apply specifically to your My Inbox — you’ll only hear sounds for threads where you are the thread owner.
Adjust notifications for a view
View notifications control how you’re notified for activity within a specific view. They’re configured individually per view, so you can tailor alerts to your focus areas. By default, every view you create or are invited into is set to Owner, so you’re notified when you’re assigned to a thread, when assigned threads receive messages, and when a teammate @mentions you.1
Open the view's notification menu
Click the breadcrumbs menu (⋯) next to the view name in the left sidebar, then select Notification Preferences.
2
Select your notification preference
Choose the preference that matches how closely you want to follow the view.
Notification preference options
You can choose one of four options for each view you’ve created or joined.Customize an individual thread
You can fine-tune notifications further by muting or unmuting a specific thread, regardless of its view preference.1
Open a thread
In Inbox, open the thread.
2
Toggle the bell icon
In the top-right corner of the main thread container, toggle the bell icon on or off.
Chat platform notifications
- All — sends every thread assigned to you as a direct message from the Thread bot, whether or not it was routed through a Flow.
- Flow Only — you’re only messaged about assigned threads that were sent to Teams or Slack via a Flow.
- None — disables all assigned-thread direct messages from the Thread bot.
This setting affects only your one-on-one conversation with the Companion App. It does not change thread notifications sent through Flows. For how Teams and Slack alerts behave across the Companion App and public channels, see How Notifications Work for your Team.
Frequently asked questions
Will I receive a notification for a thread that lives in two or more views with different notification settings?
Will I receive a notification for a thread that lives in two or more views with different notification settings?
Yes. You’ll receive a notification for a thread if at least one view containing it is set to New threads, owner and mentions, Owner, or @ Mentions, and the update matches that preference.
Will I be notified for a thread assigned to me or @mentioning me if it isn't in any of my views?
Will I be notified for a thread assigned to me or @mentioning me if it isn't in any of my views?
No — you won’t receive a notification for a thread that doesn’t live in any of your Inbox views. You’ll still be able to reach it through the My Inbox or Mentions section.