How to Track Your Time in Inbox
Updated
by
Kristof Orts
Why are time entries important?
One of the main advantages of having a time entry policy is that it helps ensure accurate time tracking. This can help you better understand multiple levels of how your Support Center is operating. What is most important, though, is it will allow you to better allocate your labor to the clients that need it most and recognize when more labor is needed.
Tracking time in inbox
Timepad allows you to easily track and adjust the time spent on tasks, offering a smart and flexible input system.
Entering Time Worked
To easily enter time, click on the "00:00:00" or on the time you've recorded. The input field is highly versatile. You can simply type numbers like “30” and hit the return key to log 30 minutes, or type “130” to record 1 hour and 30 minutes. The system smartly interprets these inputs, making time entry quick and efficient.
Modifying Start and End Times
After entering the time, you can adjust both the start and end times by clicking into the input fields. Make your changes and hit the return key to save them instantly.
Adjusting Time with Arrow Keys
To fine-tune the time, click into the timer input field and use the up and down arrow keys. Each press will increase or decrease the time to the nearest 15-minute interval, allowing for precise adjustments without needing to retype the entire value.
What is Magic AI?
Magic AI is an AI supported tool powered by OpenAi's GPT-3, that will help you to summarize performed actions within a ticket in a few sentences. Click on the "Write Entry" button to generate a short summary with Magic AI's help.
You will definitely notice Magic AI's incredible help while working on tickets that take hours or days to resolve. By default, the timer will start when you reply in a chat. To change this, go to the name dropdown and click Preferences.
