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How to Disable a Client's Messenger Access

Stephen Boss Updated by Stephen Boss

This guide will demonstrate how to disable Messenger access when offboarding a client from Messenger.

How to Disable Messenger Access

  1. Navigate to the Admin Panel > Clients
  2. Under the Companies Tab, identify the client that you wish to offboard.
  3. Under the Messenger column for that client, move to Disabled.
  4. You have successfully disabled this customer; they will no longer be able to initiate new Messenger chats.

How did we do?

Access All Tickets in Messenger (formerly "Proactive Messages")

How Do Customers Use Messenger Chat?