Onboarding Prerequisites
Getting Started
Onboarding Cohort Hub for New Partners
Scheduled Cohorts
An Introduction to Thread's Guided Onboarding
Thread Training 1 - Getting Started
Thread Training 2 - Let's chat about chat!
Thread Training 3 - Customer Deployments!
Thread Training 4 - Service Collaboration Training!
Communicating Thread rollout to your customers
Use cases
First-time Thread Workspace Setup Guide
Getting Started with Thread
Inbox
Channels and Flows
Dynamic Flows - How to create a dynamic Triage Channel
A flow to send a Holiday out of office message
Creating your first flow
Creating channels & flows in Inbox
Copilot
How to set-up Service Copilot Auto-Prioritization
Starter Prompts for Service Copilot Auto-Prioritization
How to track your time in Inbox
Sending attachments with Inbox
Save time answering chats with Snippets
Accessing & Installing Inbox
Can I style my messages?
Which shortcuts can I use in Inbox?
What is Inbox and how do I use it?
Setup an on-call member to be assigned
Setting up Inbox
Messenger
Getting Started with Messenger
Prepare your customer-facing Messenger experience
Prepare your customer-facing Teams experience
Deploying Messenger
Recommended plan for rolling-out chat
Messenger on Windows
Messenger on Web
Messenger FAQ
Integrations
Autotask
How to setup the Autotask Ticketing Integration
Setting up an Email Communication Workflow in Autotask
Auvik
CloudRadial
ConnectWise Automate
How do I set up the Connectwise Automate Integration?
Configuring Messenger for Windows Deployment in ConnectWise Automate
Deploy Messenger for Windows through Automate via Script
ConnectWise Manage
How to enable Chat and TimePad pods in ConnectWise PSA
How to setup the ConnectWise PSA Ticketing Integration
IT Glue
Microsoft Teams
How to test the Customer Teams App in a Sandbox Environment
How to install your custom Teams app on your Customers' tenants
Connecting Thread to your Teams (for Service Providers)
Troubleshooting "You don't have permission" error in Teams
Slack
Security
AI Privacy & Security Overview
Data & Encryption
What if my organization has IP or domain restrictions?
Frequently asked questions
How can I get help with setting up Thread?
How does Thread decide who gets assigned to dynamic Teams or Slack channels?
How to Setup a CSAT Survey
Can you add custom filters to Flows?
Can I get a custom Teams or Slack support app?
How do we request a feature that we need?
Is there a way to pull existing tickets to a channel in Inbox?
Are there any templates for the Teams app banner?
Can I disable the "New User" flow in Messenger chat?
I'm seeing tickets show up that were not created via Slack or Teams?
Internationalization Support
How can we send tickets from 2 or 3 service boards to Slack or Teams?
Which ticketing systems do you support?
Where can I find my Thread App ID?
- All Categories
- Integrations
- Slack
- Internal-facing Slack Integration
- Internal-facing Slack integration
Internal-facing Slack integration
Updated
by Kristof Orts
Overview
The Thread app for Slack helps connect your service threads to Slack!
You can configure custom flows in the Thread Admin Panel to route newly created threads to the desired channels in your Slack. This can be great for urgent incidents or to route new service requests to the appropriate team. In addition, changes to the thread (including Notes) are communicated back to the original channel in-line, so the team remains up-to-date in real-time (without getting noisy).
You can also interact with the thread in Slack using "Actions". For example, you can change status, priority, board, or contact on the thread and it will seamlessly synchronize with your ticketing system.
Commands:
- Create a Service Thread with a
/chatgenie ticket
command! - Get help with
/chatgenie help
Other features include:
- Add Time Entries directly from Slack!
- Assign To feature for managers/dispatchers!
Getting Started
After you sign up with Thread here, you will be prompted to create a workspace, integrate your ticketing system, and connect Thread app with your Slack or Teams. Once you arrive to this step choose "Connect with Slack" to receive service threads inside of Slack.

You'll need to log in and select the workspace you want to connect to.

Then you will be prompted with Slack permission screen which outlines what access Thread app will have. To proceed click "Allow".

And voila! You should now see a welcome message from Thread app.

Connecting with Slack after onboarding
If you'd like to connect Slack after you've onboarded, go to Integrations in the Admin Panel. https://app.chat-genie.com/

Click on Slack, which will redirect you to the same Slack permission screen as shown above. Once you click "Allow" you are all set.