Create Your First Intents with Triage Agents
🚀 Get Started with Intents in Minutes
The quickest way to begin automating your support workflows is by using Thread’s ready-made intent templates. These templates are designed to cover the most common service requests, helping you handle up to 50% of your service volume—right out of the box.
Let’s walk you through how to set them up and customize them for your needs.
1. Start by Adding Recommended Intents
We've analyzed thousands of service tickets to uncover the most frequent request categories. These high-impact intent templates are available directly in your Thread Admin panel.
You can:
- Add templates individually – Browse, customize, and activate as needed.
- Add all templates at once – Instantly populate your entire catalog.
2. Have a Custom Use Case? Ask Triage Agent!
Got a specific intent in mind, but don’t know how to build it? Let Triage Agent do the heavy lifting.
Yes—you can literally use an intent to create intents. Just start a conversation with our support team and ask for help crafting your next one.
🧪 Try It Out
- Go to getthread.com/help
- Start a support chat
- Ask for help building a custom intent
Example Request:
“I’m an IT managed service provider. I manage backups for client workstations, servers, OneDrive, etc. I need help creating an intent for data retrieval requests. Here are examples my clients often send…”
The Triage Agent will help you build, refine, and finalize the perfect intent based on your real-world needs.
Once you're satisfied with the output, head to:
Thread Admin → Magic Agents → Catalog → Create Intent and paste in the content generated by Triage Agent, and you're good to go!
Ready to Scale Your AI Service Desk?
Get started today by exploring the pre-built templates or letting Triage Agent help you build your next great intent.
Need help? We’re just a message away 👉 getthread.com/help
