Helpful Tips & Tricks

6 articles

How to Track Your Time in Inbox

What is TimePad?. TimePad is where you record and manage the time you spend working on a thread. It allows you to accurately log your start and end times, select your work role and work type, and doc…

Updated by Andy Althouse

Sending Attachments with Inbox

You can upload and send any file type to your customers. There’s 3 ways to do this: 
By typing /attachment to select a file,. via the attachment icon. or by dragging and dropping a file.

Updated by Kristof Orts

Accessing & Installing Inbox

You can access Inbox via Web, Windows, Mac, iOS, or Android. Accessing via Web. Navigate to https://inbox.getthread.com. Log in using your work email. Confirm the one-time passcode sent to your email…

Updated by Stephen Boss

Can I Customize the Style of My Messages?

You can either use markdown or our rich text editor. To see text editor options, click on the Aa icon. This provides you with the option to style text as: Bold (⌘ or Ctrl + b). Italic (⌘ or Ctrl + i)…

Updated by Kristof Orts

What Shortcuts Can I Use in Inbox?

Under the name dropdown, click on Beast Mode Shortcuts to see all available shortcuts. For optimal experience and usage, use the shortcuts in the Inbox desktop app.

Updated by Kristof Orts

Managing Members in Thread

You can manage your team's access to thread via two methods: Automatic Sync - to keep members automatically in sync with your PSA. To configure, navigate to admin.getthread.com -> Integrations -> pic…

Updated by Andy Althouse