Getting Started with Inbox

6 articles

Setting Up Inbox

Inbox is where you and your colleagues provide service for your customer. It is the app you use, as the service provider, to collaborate with your teammates and customers. Inbox was designed to give…

Updated by Stephen Boss

What Are Channels & Flows?

Channels & Flows are essential for creating a powerful and efficient experience on the Thread platform. Please watch the short videos below for an introduction. Setting Up Thread Inbox Based on Your…

Updated

Creating channels & flows in Inbox

With Inbox you can create channels that are linked to flows. You can set up channels that fit your way of working. Flows act as filters in Channels that decide which tickets and messages go where. To…

Updated by Kristof Orts

What Inbox Channels Should I Create First?

Thread's Inbox Channels & Flows are highly customizable, offering endless possibilities to meet your specific needs. While you have the flexibility to create channels and flows tailored to your requi…

Updated

How to Setup Single Sign-on (SSO)

Thread Single Sign-on (SSO) allows you to login to thread Inbox and the admin panel using your Microsoft account. This doc aims to teach you how to setup this feature Thread workspace Admins can enab…

Updated by Griffin Steinman

Avatars

How does it work? An avatar will be added if you 1. Upload an avatar to inbox or messenger manually 2. Sync Members from the Microsoft Integrations page when the member with the same email address ha…

Updated by Griffin Steinman