September 18 - 29
Instructions
- Click here to follow our quick setup and set up your Thread workspace ahead of the first session.
- Assemble your Thread implementation team based on the roles listed below.
- For each of the sessions listed below, use the add to calendar links to add the webinars to your calendar, then forward invites to your Thread implementation teammates or ask them to register.
- If you can't make an event, no worries, you are registered for the cohort so you can check back here for links to session recaps and recordings. You can then catch up with the cohort at a time that works best for you or start early!
Cohort Sessions
To register for this cohort fill out the form on our Let's Get Started Page.
Assemble your Thread Implementation Team!
Avengers assemble! We recommend assembling a team to assist in the roll out of Thread. Just you? That's ok too! Thread is a service collaboration tool, that means it is best deployed as a team!
We recommend assembling a team, you will need people to fill the following roles (it's ok if one person assumes two or more roles).
Champion - Your executive sponsor and champion for Thread.
Service Manager - Your service org leader(s).
Service Tech - Your service team.
Internal Admin - Your Thread, PSA and Teams/Slack admin who will act as platform admin and help set up integrations!
Communications Lead - Your comms lead, who will lead the communication efforts with your customers about Thread.
Deployment Lead - Your deployment lead, who will lead the deployment of Thread to your customers, e.g. Teams, Slack, Desktop, etc.
Week 1
Thread Training 1 - Getting Started
- Who? Service Manager*, Champion
- What? Brand your customer experience and try out your first chat! Learn how to resolve requests lightning fast!
- Where? https://us06web.zoom.us/j/85105956955
- When? September 19, 2023, 3 PM - 4 PM EDT
- Add to Calendar: Office 365, Google Calendar
Thread Partner Roundtable + Q&A
- Who? Anyone who wants to explore our platform or has questions!
- What? Optional Roundtable - meet your peers in the cohort: give us feedback, ask us questions and get help if you are stuck.
- Where? https://us06web.zoom.us/j/86927666860?pwd=c1g4UEVrYnloTG1yWks0bmh6RXhIQT09
- When? September 20, 2 PM - 3 PM EDT
- Add to Calendar: Office 365, Google Calendar
Thread Training 2 - Let's chat about chat!
- Who? Service Manager*, Communications Lead*, Champion
- What? Learn everything you need to know about chat and level up your service game with AI and automation.
- Where? https://us06web.zoom.us/j/87317086279
- When? September 21, 2023, 3 PM - 4 PM EDT
- Add to Calendar: Office 365, Google Calendar
Week 2
Thread Training 3 - Customer Deployment Training
- Who? Service Manager*, Deployment Lead*, Communications Lead*
- What? Learn about the different chat options and how to communicate & deploy Thread to your customers.
- Where? https://us06web.zoom.us/j/86907839412
- When? September 26, 2023, 3 PM - 4 PM EDT
- Add to Calendar: Office 365, Google Calendar
Thread Partner Roundtable + Q&A
- Who? Anyone who wants to explore our platform or has questions!
- What? Optional Roundtable - meet your peers in the cohort: give us feedback, ask us questions and get help if you are stuck.
- Where? https://us06web.zoom.us/j/85709330606?pwd=THdOTFJTU2M3Q3U4bjVGU0RhQXR1UT09
- When? September 27, 2 PM - 3 PM EDT
- Add to Calendar: Office 365, Google Calendar
Thread Training 4 - Service Collaboration Training
- Who? Service Team*, Service Manager*, Champion, Communications Lead
- What? Train your service team and managers on how to use Thread to deliver service magic to your customers.
- Where? https://us06web.zoom.us/j/86758537710
- When? September 28, 2023, 3 PM - 4 PM EDT
- Add to Calendar: Office 365, Google Calendar
Week 3+
Still have questions? Register for another cohort or sign up for upcoming Q&A Sessions.
