Slack customers

Kristof Orts Updated by Kristof Orts

User Video Tutorial

Feel free to share this link directly with your customers -- or use this video as inspiration to record your own!

How to request IT support from Slack (

User Guide Document

Add screenshots from your own branded app and distribute this document along with an email announcement.

๐Ÿ“„ Generic Documentation - Slack Support.docx

Email Announcement Template

To: {{Site Contact List}}

Subject: Quick and easy IT support now available in Slack!

Hi {Site Contact},

We are excited to announce that we've launched a new IT support channel for {{Client Company Name}} available directly in Slack! This is a quick and convenient way for you to get all your IT questions answered.

Thereโ€™s no need to install any additional software or hardware -- we've taken care of everything.

Click here to watch a short video tutorial: How to request IT support from Slack

How to find our app in Slack and begin an IT support request:

Locate {{Custom App Name}} under Apps in your Slack menu. Once you're in the app, click on "New Request" to request IT support. We'll ask you to describe the issue, then we'll connect you with the right person on our team. You can view any updates from our technicians in real time in Slack. You can continue to communicate with our service team through direct chat in Slack.



Questions? Let us know how we can help.

ย Sincerely,

{{Sender Name}}

How did we do?

Microsoft Teams customers

Desktop or Web customers