Microsoft Teams customers

Kristof Orts Updated by Kristof Orts

User Video Tutorial

Feel free to share this video link directly with your customers -- or use this video as inspiration to record your own!

How to request IT support from Teams (

User Guide Document

Add screenshots from your own branded app and distribute this document along with an email announcement.

📄 Generic Documentation - Teams Support.docx

Email Announcement Template

To: {{Site Contact List}}

Subject: Quick and easy IT support now available in Teams!

Hi {Site Contact},

We are excited to announce that we've launched a new IT support channel for {{Client Company Name}} available directly in Microsoft Teams! This a quick and convenient way for you to get all your IT questions answered.

There’s no need to install any additional software or hardware -- we've taken care of everything.

Click here to watch a short video tutorial: How to request IT support from Teams

How to find our app in Teams and begin an IT support request:

Locate {{Custom App Name}} in your Teams tabs. Once you are in the app, click {{New Request (if non live chat setting) / New Chat (if live chat setting)}} to request support. We'll ask you to describe the issue, then we'll connect you with the right person on our team. You can view any updates from our technicians in real time in Teams. You can continue to communicate with our service team through direct chat in Teams.


Questions? Let us know how we can help.


{{Sender Name}}

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Slack customers