Getting Started with Messenger

Prepare your customer-facing Messenger experience

Messenger is where your customers chat and create service threads, it is the app they use to collaborate with your team and raise a chat or service request. Messenger was designed to have an experien…

Stephen Boss
Updated 5 days ago by Stephen Boss

Prepare your customer-facing Teams experience

Prepare your customer-facing Teams experience (don't worry -- your customers won't see this yet).. From the Admin Panel, you have the ability to create a branded Teams experience that you can deploy…

Kelly Schwarz
Updated 5 days ago by Kelly Schwarz

Deploying Messenger

Understanding your Deployment Options. To start using Messenger, you'll need to decide where you want your customers to start chatting and create tickets. There are a few options: Slack or Teams. If…

Stephen Boss
Updated 4 hours ago by Stephen Boss

Recommended plan for rolling-out chat

Recommended Roll-out Plan. Start Small and Scale Up. Thread recommends starting small with your deployment and scaling up. Below is a chat roll-out plan that works for most partners. We recommend you…

Stephen Boss
Updated 6 months ago by Stephen Boss