Getting Started with Messenger

What is Thread? A Beginner's Guide

Setting Up Your Thread Workspace

Pod Configuration in ConnectWise PSA

How to use Thread Pods in ConnectWise PSA

How to Setup ConnectWise PSA Ticketing Integration

How to Setup Autotask Ticketing Integration

How to Enable Chat and Timepad Insights in Autotask

Setting up an Email Communication Workflow in Autotask

How to Setup HaloPSA Ticketing Integration

Action Mapping Configuration with Thread

Exploring Your Response Options in Halo

Frequently Asked Questions (FAQ)

Auvik

CloudRadial

ConnectWise Automate

ITGlue

TimeZest

Configuring Auto Prioritization

Configuring Auto Categorization

Configuring Ticket Type Categorization

Configuring Magic Title

Magic Title Rule Creation Guide

Magic Recap Template Library

Getting Started with Magic Recap

Getting Started with Magic Agents

Introducing Your Service Catalog

Creating Your First Intents for Magic Agents

Trigger Powerful Automations with Magic Agents

Intent Creation Assistance

Automate Approvals with Magic Agents

Creating a Workflow to Track Magic Agent Activity

Automating Knowledgebase Search with Triage Agent

Setting Up Email Support for Magic Agents

Configure and Personalize Messenger

Create Your Custom Chat App

Deploy and Test Your Custom Chat App

Deploying Messenger

What is the Teams Service App for Customers?

Design a Custom Teams App for Your Customers

How to Deploy the Teams Service App

Embedding CloudRadial in Your Teams App

How to Roll Out the Teams Service App to Specific Users

Microsoft Teams 2.0 FAQs

How Do I Upload a Teams App Banner?

How to Uninstall the Microsoft Teams Service App

How to Test the Slack Service App in a Sandbox Environment

How to Deploy the Slack Service App to a Customer

Deploying Messenger to Mac

Windows Deploying Messenger via Command Line

How to Deploy Desktop Messenger with SSO

Embedding Messenger in Websites

Messenger Portal Auto Authentication

Standard Chat vs. Chat with SLAs: What's the difference?

How to Override Messenger Branding and Configuration for a Customer

How Configurations and Assets Work in Messenger Chat

Messenger Internationalization (English & French)

Allow New Contacts to Open Chats in Messenger

How to Set Up Support Business Hours in Messenger

Access All Tickets in Messenger (formerly "Proactive Messages")

How to Disable a Client's Messenger Access

How Do Customers Use Messenger Chat?

Where Can I Find My Thread App ID?

Create Your First Views

How to Setup Single Sign-on (SSO)

What are Views and Insights?

What Are Channels & Flows?

Avatars

1. Inbox Navigator

How to Set Up an On-Call Member to Be Assigned

Creating a Flow to Send a Holiday Out-of-Office Message

How to Setup a SmileBack CSAT Survey

Thread Planner: How-To Guides and FAQs

Save Time Answering Chats with Snippets

How to Create an Email Signature Using Snippets

What is Inbox and How Do I Use It?

How to Track Your Time in Inbox

Sending Attachments with Inbox

Accessing & Installing Inbox

Can I Customize the Style of My Messages?

What Shortcuts Can I Use in Inbox?

Implementing Two-Step Close in Thread

Managing Members in Thread

Automatically Moving Threads to "In Progress" After the First Reply

1. Flows

2. Messenger

3. Clients

4. Configuration and Setup of the Deployment Center

5. Members

Approvals in Inbox

How to Set Up User-Defined Fields (UDFs) in Autotask for Approvals

Installing the Internal-Facing Companion App for Teams

Troubleshooting "You Don't Have Permission" Error in Teams

How to Use the Slack Companion App for Service Teams

Installing the Internal-Facing Inbox Companion App for Slack

Microsoft Teams: How to Effectively Communicate with Customers

Slack: A Guide to Communicating Chat Benefits and Driving Adoption

Desktop (Windows): A Guide to Communicating Chat Benefits and Driving Adoption

Desktop (Mac): A Guide to Communicating Chat Benefits and Driving Adoption

Web - Communicating with your customers about Thread Chat

CloudRadial: A Guide to Communicating Chat Benefits and Driving Adoption

Can I Get a Custom Teams or Slack Support App?

Multi-Language and Internationalization Support

How Notifications Work for your Customers

How to Manage Your Inbox Notifications

How Notifications Work for your Team

AI Privacy & Security Overview

Data & Encryption

What if my organization has IP or domain restrictions?

List of Sub-Processors

Accessing Thread invoice history and billing information

All Categories > Messenger > Getting Started with Messenger

4 articles

Configure and Personalize Messenger

What is Messenger?. Messenger is a real-time chat interface that allows your customers to engage with your team, submit service requests, and collaborate efficiently. It offers a seamless and consist…

Updated 4 weeks ago by Stephen Boss

Create Your Custom Chat App

Custom Apps. Customizing your chat experience ensures a seamless, branded interaction for your users. Whether you're setting up a Teams, Slack, Desktop, or Web app, follow the steps below to tailor y…

Updated 4 weeks ago by Bryan Chapman

Deploy and Test Your Custom Chat App

Custom Apps. Rolling out your custom chat app internally is the best way to familiarize yourself with the deployment process, test key features, and refine the user experience. 1. Deploy Your Custom…

Updated 4 weeks ago

Deploying Messenger

Understanding your Deployment Options. To start using Messenger, you'll need to decide where you want your customers to start chatting and create tickets. There are a few options: Slack or Teams. If…

Updated 2 years ago by Stephen Boss

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