Getting Started with Thread's Customer Chat Apps
What are Thread's Customer Chat Apps? An Overview
Please watch the video below for an overview of Thread's Service Apps that offers your customers a new chat support channel where they live and work: Teams, Slack, Desktop, and more..
Live Chat vs. Non-Live Chat - What's the difference?
Watch this short video to learn about the difference between Live Chat and non-Live Chat and decide what's best for your service team and your clients..
Recommended plan for rolling-out chat
Recommended Roll-out Plan. Start Small and Scale Up. Thread recommends starting small with your deployment and scaling up. Below is a chat roll-out plan that works for most partners. We recommend you…
Step 1 of Setup: Customizing Messenger
Messenger is where your customers chat and create service threads, it is the app they use to collaborate with your team and raise a chat or service request. Messenger was designed to have an experien…
Step 2 of Setup: Designing Custom Apps (Teams, Slack, Web, Cloudradial)
After you have customized your Messenger design and settings , it's time to design custom apps in the modalities you plan to deploy to your customers. Guide: Create Custom Teams App
Deploying Messenger
Understanding your Deployment Options. To start using Messenger, you'll need to decide where you want your customers to start chatting and create tickets. There are a few options: Slack or Teams. If…
