Getting Started with Messenger

Deploying Messenger

Understanding your Deployment Options. To start using Messenger, you'll need to decide where you want your customers to start chatting and create tickets. There are a few options: Slack or Teams. If…

Stephen Boss
Updated 3 months ago by Stephen Boss

Recommended plan for rolling-out chat

Recommended Roll-out Plan. Start Small and Scale Up. Thread recommends starting small with your deployment and scaling up. Below is a chat roll-out plan that works for most partners. We recommend you…

Stephen Boss
Updated 1 week ago by Stephen Boss

Setting up Messenger

Messenger is where your customers chat and create service threads, it is the app they use to collaborate with your team and raise a chat or service request. Messenger was designed to have an experien…

Stephen Boss
Updated 3 months ago by Stephen Boss

Contact