Getting Started with Messenger

What is Messenger? A Beginner's Guide

Please watch the video below for an overview of Thread's Service Apps that offers your customers a new chat support channel where they live and work: Teams, Slack, Desktop, and more..

Kelly Schwarz
Updated by Kelly Schwarz

Step 1: Customizing Messenger

Messenger is where your customers chat and create service threads, it is the app they use to collaborate with your team and raise a chat or service request. Messenger was designed to have an experien…

Stephen Boss
Updated by Stephen Boss

Step 2: Designing Custom Apps (Teams, Slack, Web, Cloudradial)

After you have customized your Messenger design and settings , it's time to design custom apps in the modalities you plan to deploy to your customers. Guide: Create Custom Teams App

Kelly Schwarz
Updated by Kelly Schwarz

Deploying Messenger

Understanding your Deployment Options. To start using Messenger, you'll need to decide where you want your customers to start chatting and create tickets. There are a few options: Slack or Teams. If…

Stephen Boss
Updated by Stephen Boss

Contact