Messenger FAQ
How do I override Messenger branding and configuration for a customer?
Introduction. Sometimes there are scenarios where you need to deploy Messenger with settings that are specific to a customer. Not only is this possible with Thread, but it is also very easy to accomp…
Messenger Internationalization (English & French)
You can now change Messenger language from English to French! We currently only support English and French, and only in Messenger standalone and Teams. Slack is not supported today. In admin panel, y…
Allow New Contacts to Open Chats in Messenger
The default behavior of Messenger is to only allow contacts that exist in your PSA to initiate chats. This allows you to validate all the users opening support inquiries as belonging to that company.…
Setting up support business hours in Messenger
Messenger allows you to set hours of support, so when your customers contact you outside of these hours, they can still create a ticket. To set this up, log in to the Admin panel and navigate to Mess…
How to Disable a Client's Messenger Access
This guide will demonstrate how to disable Messenger access when offboarding a client from Messenger. How to Disable Messenger Access. Navigate to the Admin Panel > Clients. Under the Companies Tab,…
How do customers use Messenger chat?
When a User selects the Chat option after clicking the Help button in their User Support screen from Chatgenie Messenger, they will be prompted for a description of the issue they’d like help with (a…
