An Introduction to Thread's Guided Onboarding

Thread Training 1 - Getting Started

Thread Training 2 - Let's chat about chat!

Thread Training 3 - Customer Deployments!

Thread Training 4 - Service Collaboration Training!

If your team works in a POD model

If your team works in a TIER model

To share with Desktop or Web customers

To share with Slack customers

To share with Microsoft Teams customers

Dynamic Flows - How to create a dynamic Triage Channel

A flow to send a Holiday out of office message

Creating your first flow

Creating channels & flows in Inbox

Deploying Messenger

Recommended plan for rolling-out chat

Setting up Messenger

Deploying Messenger on Windows via Command Line

How to install Messenger on Windows?

Embedding Messenger in Websites

How do I override Messenger branding and configuration for a customer?

Messenger Internationalization (English & French)

Allow New Contacts to Open Chats in Messenger

Setting up support business hours in Messenger

How to Disable a Client's Messenger Access

How do customers use Messenger chat?

How to setup the Autotask Ticketing Integration

Auvik integration

How do I set up CloudRadial?

How do I set up the Connectwise Automate Integration?

Configuring Messenger for Windows Deployment in ConnectWise Automate

Deploy Messenger for Windows through Automate via Script

How to setup the ConnectWise Manage Ticketing Integration

Setting up IT Glue

How to Set Up the Kaseya BMS Ticketing Integration

How to test the Customer Teams App in a Sandbox Environment

How to install your custom Teams app on your Customers' tenants

Connecting the Teams MSP bot for your Company

Troubleshooting "You don't have permission" error in Teams

Handling live chat tickets in Slack

How to test the Customer Slack App in a Sandbox Environment

Connecting Thread to your Slack Workspace

Setting up Service Bot in your client's Slack Workspace