Inbox
Inbox Channels & Flows
What is Inbox and how do I use it?
Inbox is where you receive live chats and new tickets that are created from Messenger. You can use Inbox together with Slack or Microsoft Teams or as a standalone app. You can access Inbox via https:…
How to track your time in Inbox
When you want to start tracking time in Inbox, you can in the right sidebar click the "play" icon to start or use the shortcut in the reply box /time start timer Once the timer has started, you can a…
Sending attachments with Inbox
You can upload and send any file type to your customers. There’s 3 ways to do this: By typing /attachment to select a file,. via the attachment icon. or by dragging and dropping a file.
Save time answering chats with Snippets
What is a Snippet? Working as an IT engineer, you may have to ask the same questions or frequently re-type the same replies or time entries. Snippets are a great way to save time with standardized re…
Accessing & Installing Inbox
You can access Inbox via Web, Windows, Mac, iOS, or Android. Accessing via Web. Navigate to https://inbox.getthread.com. Log in using your work email. Confirm the one-time passcode sent to your email…
Can I style my messages?
You can either use markdown or our rich text editor. To see text editor options, click on the Aa icon. This provides you with the option to style text as: Bold (⌘ or Ctrl + b). Italic (⌘ or Ctrl + i)…
Which shortcuts can I use in Inbox?
Under the name dropdown, click on Beast Mode Shortcuts to see all available shortcuts. For optimal experience and usage, use the shortcuts in the Inbox desktop app.
Setup an on-call member to be assigned
Set up in ConnectWise. Log in to ConnectWise Manage and go to System -> Setup Tables. Search for Service Board. Select the board you want. Scroll to Ticket Notes and Notification Options. In "Workflo…
Members Management
Member Management Options. You can manage your team's access to thread via two methods: Automatic Sync - to keep members automatically in sync with your PSA. To configure, navigate to admin.getthread…
