Thread Training 3: Thread AI
Updated 1 month ago
by
Kelly Schwarz
ποΈSession Recording
πΆWhat We Covered β
Verify that you have completed all the tasks from the previous 2 onboardings. β
Visit our Deployment Hub and learn about the different deployment options . β
Review Thread's recommended plan for rolling out chat , set dates and build your own deployment plan . Share that plan with your team. β
You are the customer, deploy chat support for your internal team .This is one of the best ways for your team to understand Chat and get internal buy-in. If you are looking to send everyone a heads-up before you deploy - check here for an email template. If you use Microsoft Teams Internally... deploy the customer Teams app that you built on 1. Onboarding Webinar - Getting Started into your Internal Teams environment.π Instructions: How to install your custom Teams app If you do not use Microsoft Teams Internally... deploy the desktop app to your internal users.π Instructions: Deploying Messenger on Windows via Command Line β
Invite your Service Delivery team to Inbox β
Invite your Service Delivery team to the appropriate Inbox Channels β
Verify that you have watched the previous Thread training sessions and done the work in your workspace!Thread Training 1 - Getting Started Thread Training 2 - Let's chat about chat! Thread Training 3 - Customer Deployments! Use our resources to train your service team π©οΈ Pilot Phase 1: Deploy Thread to 5 trusted customers β
Select the 5 customers you have the best relationship with. π¨ Send an email to each customer notifying what you will be doing, when and how. Use our communication and how-to templates. π» Deploy to customers' Teams , Slack , or Desktop (choose one option per customer, if they don't use Teams or Slack, deploy desktop) βοΈ Pilot Phase 2: Deploy Thread to 5 customers that will benefit the most from Thread β
Select the 5 customers that have asked for chat or are looking for faster response/resolution times. π¨ Send an email to each customer notifying what you will be doing, when and how. Use our communication and how-to templates. π» Deploy to customers' Teams , Slack , or Desktop . (choose one option per customer, if they don't use Teams or Slack, deploy desktop) π Wide Deployment: Deploy Thread to all of your managed customers! β
Select the remainder of your managed clients π¨ Send an email to each customer notifying what you will be doing, when and how. Use our communication and how-to templates. π Deploy to your Website and/or CloudRadial π» Deploy to customers' Teams , Slack , or Desktop (choose one option per customer, if they don't use Teams or Slack, deploy desktop)