Thread Training 3: Thread AI
ποΈSession Recording
πΆWhat We Covered
- β Verify that you have completed all the tasks from the previous 2 onboardings.
- β Visit our Deployment Hub and learn about the different deployment options.
- β Review Thread's recommended plan for rolling out chat, set dates and build your own deployment plan. Share that plan with your team.
- β
You are the customer, deploy chat support for your internal team.This is one of the best ways for your team to understand Chat and get internal buy-in. If you are looking to send everyone a heads-up before you deploy - check here for an email template.
- If you use Microsoft Teams Internally... deploy the customer Teams app that you built on 1. Onboarding Webinar - Getting Started into your Internal Teams environment.
- π Instructions: How to install your custom Teams app
- If you do not use Microsoft Teams Internally... deploy the desktop app to your internal users.
- π Instructions: Deploying Messenger on Windows via Command Line
- If you use Microsoft Teams Internally... deploy the customer Teams app that you built on 1. Onboarding Webinar - Getting Started into your Internal Teams environment.
- β Invite your Service Delivery team to Inbox
- β Invite your Service Delivery team to the appropriate Inbox Channels
- β Verify that you have watched the previous Thread training sessions and done the work in your workspace!
- Use our resources to train your service team
- π©οΈ Pilot Phase 1: Deploy Thread to 5 trusted customers
- β Select the 5 customers you have the best relationship with.
- π¨ Send an email to each customer notifying what you will be doing, when and how. Use our communication and how-to templates.
- π» Deploy to customers' Teams, Slack, or Desktop (choose one option per customer, if they don't use Teams or Slack, deploy desktop)
- βοΈ Pilot Phase 2: Deploy Thread to 5 customers that will benefit the most from Thread
- β Select the 5 customers that have asked for chat or are looking for faster response/resolution times.
- π¨ Send an email to each customer notifying what you will be doing, when and how. Use our communication and how-to templates.
- π» Deploy to customers' Teams, Slack, or Desktop. (choose one option per customer, if they don't use Teams or Slack, deploy desktop)
- π Wide Deployment: Deploy Thread to all of your managed customers!
- β Select the remainder of your managed clients
- π¨ Send an email to each customer notifying what you will be doing, when and how. Use our communication and how-to templates.
- π Deploy to your Website and/or CloudRadial
- π» Deploy to customers' Teams, Slack, or Desktop (choose one option per customer, if they don't use Teams or Slack, deploy desktop)
