I'm seeing tickets show up that were not created via Slack or Teams?

Kristof Orts Updated by Kristof Orts

When a ticket is created elsewhere, via email for example, the ticket is still attached to the contact’s name and will show up under their list of tickets in Teams, Slack or Messenger.

This way your contacts can see updates on all their tickets.

How did we do?

Can I disable the "New User" flow in Messenger chat?

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