Getting Started

Everything you need to get started with Thread.

3 articles by 3 authors

Integrations

Discover how to integrate Thread with your PSA and other essential tools.

17 articles by 5 authors

Assistive AI Automations

Transform your service operations with AI-powered assistance and make magic ✨ happen.

9 articles by 3 authors

AI Agents

AI-powered assistants that take real action on your behalf—unleashing the full potential of your AI Service Desk.

18 articles by 5 authors

Messenger

Streamline communication with your customers by allowing them to easily chat and create tickets from anywhere they work.

33 articles by 8 authors

Thread Inbox

Manage, prioritize, and respond to customer tickets in real-time with Thread Inbox, streamlining workflows and boosting efficiency.

32 articles by 6 authors

Teams & Slack Companion Apps

Empower your service team to view, update, and reply to tickets directly from Teams or Slack.

4 articles by 2 authors

Customer Communication & Adoption

Explore resources and strategies to help customers adopt and engage with new features like Chat and AI-automated triage.

1 article by 1 author

Frequently Asked Questions (FAQ)

Find answers to common questions and get quick solutions to help you make the most of Thread.

2 articles by 2 authors

Webinars & Training

Register now for upcoming webinars and interactive forums.

1 article by 1 author

Notifications

Understand how Thread notifications keep both your customers and service team updated and in sync.

3 articles by 1 author

Security & Billing

Explore everything you need to know about our security policies and billing processes.

7 articles by 4 authors