Show all tickets in Chat option plus Excluded Board & Source
Show all tickets in Chat (formerly "Proactive Messages") option
- IMPORTANT: Applies to all tickets created in PSA
- IMPORTANT: These options can be overwritten on client company settings level
Existing tickets: option is enabled | Existing tickets: option is disabled | New tickets: option is enabled | New tickets: option is disabled | |
Messenger (list) | will be visible | will not be visible | will be visible | will not be visible |
Teams Support Tab (Messenger list) | will be visible | will not be visible | will be visible | will not be visible |
Teams Chat Tab | will arrive on update | will continue to be visible | will be visible | will not be visible |
Teams Group Chats | will arrive on update | will continue to be visible | will be visible | will not be visible |
Slack Home Tab (list) | will be visible | will not be visible | will be visible | will not be visible |
Slack Message Tab | will arrive on update | will continue to be visible | will be visible | will not be visible |
Excluded specific Boards/Queues or Exclude specific sources options
- IMPORTANT: Applies to all tickets
- IMPORTANT: These options can be overwritten on client company settings level
Existing tickets: if ticket did not match then excluded board (queue) or source is changed and now matches | Existing tickets: if ticket did match then excluded board (queue) or source is changed and now does not match | New tickets: tickets do not match any of excluded boards (queues) or sources | New tickets: tickets match one of excluded boards (queues) or sources | Existing tickets: if ticket did not match then board (queue) or source is changed on the ticket and now matches | Existing tickets: if ticket did match then board (queue) or source is changed on the ticket and now does not match | |
Messenger (list) | will not be visible | will be visible | will be visible | will not be visible | will not be visible | will be visible |
Teams Support Tab (Messenger list) | will not be visible | will be visible | will be visible | will not be visible | will not be visible | will be visible |
Teams Chat Tab | will continue to be visible | will arrive on update | will be visible | will not be visible | will continue to be visible | will arrive on update |
Teams Group Chats | will continue to be visible | will arrive on update | will be visible | will not be visible | will continue to be visible | will arrive on update |
Slack Home Tab (list) | will not be visible | will be visible | will be visible | will not be visible | will not be visible | will be visible |
Slack Message Tab | will continue to be visible | will arrive on update | will be visible | will not be visible | will continue to be visible | will arrive on update |
