How Can I Adobe Intent

Updated by Stephen Boss

How Can I Adobe Intent

The How Can I Adobe intent supports users in resolving issues or performing tasks related to Adobe applications. It ensures agents can provide clear instructions and confirm resolutions efficiently.

Configuration Guide

1. Create the Intent

To create the How Can I Adobe intent, follow these steps:

  1. Navigate to Thread Admin (https://admin.getthread.com) > Magic AI > Agent > Catalog (Direct Link).
  2. Click Create Intent.
  3. Input the intent details:
    • Intent Name: "How Can I Adobe" (customizable).
    • Description: "Use this intent when someone asks how to do anything with Adobe and respond back with simple instructions on how to do it."
    • Who can use this intent: Set to "All clients" or adjust to specific client types as needed.

2. Configure Arguments

Field Name

Description

Type

Required

What application do you need help with?

Ask for the name of the Adobe application, if not already provided.

Textfield

Yes

Confirmation

After resolving the query, confirm if the user’s issue is resolved or requires further assistance.

Textfield

Yes

3. Configure External Reply

Set up the following external reply and check the box for "This is a resolution":

"If the customer said the issue is resolved, then just close this request."

4. Automation (Optional)

Integrate an API URL to automatically fetch relevant Adobe support guides or knowledge base articles.

Use Cases

  • Assisting with photo editing in Adobe Photoshop.
  • Guiding PDF creation or editing in Adobe Acrobat.
  • Helping with video editing workflows in Adobe Premiere Pro.

This intent ensures efficient handling of Adobe-related queries and improves resolution accuracy for end users.

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