New Phone Request
Updated
by
Stephen Boss
New Phone Request
The New Phone Request intent enables users to request a new phone for business purposes, including specifying the phone's model, type, assigned users, and additional setup or accessory requirements. This intent also accommodates the assignment of phone numbers or extensions.
Use Cases
- Requesting a mobile or desk phone for a new team member.
- Replacing existing phones that are outdated or non-functional.
- Ordering accessories such as headsets or charging docks.
- Assigning or reassigning phone extensions and numbers.
Configuration Guide
1. Create the Intent
- Navigate to Magic AI > Agent > Catalog.
- Click Create Intent.
- Input the following details:
- Intent Name: New Phone Request
- Description:
A request to acquire a new phone for a user, including details such as phone model, type, and any additional accessories. This intent also covers the assignment of phone numbers, extensions, and setup requirements for the phone. Do not use this intent if a user is asking for support for an existing phone or help purchasing phone accessories.
- Who can use this intent: Select All clients or adjust based on specific access needs.
2. Configure Arguments
Below is the configuration for required form fields:
Argument Name | Description | Type | Required |
Phone Model | Specify the model of the phone being requested. If this information has already been provided, use it without asking again. | Textfield | Yes |
Phone Type | Specify the type of phone (e.g., desk phone, mobile phone). If this information has already been provided, use it without asking again. | Multiple choice | Yes |
Quantity | Specify the number of phones needed. If this information has already been provided, use it without asking again. | Textfield | Yes |
Assigned Users | Provide the name(s) of the user(s) to whom the phone will be assigned. If this information has already been provided, use it without asking again. | Textfield | Yes |
User Email | Provide the email address(es) of the user(s) who will use the phone. If this information has already been provided, use it without asking again. | Email address | Yes |
Location | Specify the location where the phone will be used. If this information has already been provided, use it without asking again. | Textfield | Yes |
Installation Required | Specify if the user would like field assistance setting up their new phones once they arrive. | Yes/No | Yes |
Setup Deadline | Specify the deadline for setting up the phone. If this information has already been provided, use it without asking again. | Textfield | Yes |
Accessories | Ask if the user requires any accessories for the phone (headset, additional chargers, etc.) and what accessories are needed. If this information has already been provided, use it without asking again. | Textfield | No |
Additional Details | Provide any additional details or special instructions. If this information has already been provided, use it without asking again. | Textfield | No |
3. Configure External Reply
No external reply is provided for this intent. Leave the "This is a resolution" box unchecked.
4. Configure Automation
If applicable, set up automation by specifying the appropriate API URL:
- URL for the API: Add the endpoint to process the phone request.
