Block Email Domain or Sender Intent
Updated
by
Stephen Boss
Block Email Domain or Sender Intent
Category: Communication Management
The Block Email Domain or Sender intent helps users request the blocking of specific email addresses or domains. This ensures security by preventing unwanted or harmful communications such as spam or phishing attempts.
Use Cases
- Blocking email addresses sending spam or malicious emails.
- Restricting domains for compliance or security purposes.
- Documenting reasons for blocking requests.
Configuration Guide
1. Create the Intent
- Navigate to Magic AI > Agent > Catalog.
- Click Create Intent.
- Input the following details:
- Intent Name: Block Email Domain or Sender
- Description:
A request to block an email domain or sender, typically due to spam, phishing, or other malicious activities. Includes providing sender email, domain name, and blocking reasons.
- Who can use this intent: Select All clients or adjust as needed.
2. Configure Arguments
Below is the configuration for required form fields, matching the screenshots:
Argument Name | Description | Type | Required |
Sender Email | Ask for the email address of the sender that needs to be blocked. If this information has already been provided, use it without asking again. | Email address | Yes |
Domain Name | Ask for the domain name that needs to be blocked. If this information has already been provided, use it without asking again. | Textfield | No |
Reason for Blocking | Ask why the email domain or sender needs to be blocked, e.g., phishing, spam, or other malicious activities. | Textfield | Yes |
Additional Details | Add any additional context or special instructions, such as patterns of behavior or examples of emails received. | Textfield | No |
3. Configure External Reply
If applicable, configure an external reply. For this intent:
- Confirm the request to block the email domain or sender.
- Leave the "This is a resolution" box unchecked.
4. Configure Automation
If applicable, set up automation by specifying the appropriate API URL:
- URL for the API: Add the endpoint for processing block requests.
