Information Retrieval Request Intent
Updated
by
Stephen Boss
Information Retrieval Request Intent
The Information Retrieval Request intent facilitates obtaining specific reports or data related to system operations, backups, permissions, or other IT-managed services. It is distinct from data retrieval, as it focuses on requesting information rather than restoring data.
Configuration Guide
1. Create the Intent
To create the Information Retrieval Request intent, follow these steps:
- Navigate to Thread Admin (https://admin.getthread.com) > Magic AI > Agent > Catalog (Direct Link).
- Click Create Intent.
- Input the intent details:
- Intent Name: "Information Retrieval Request" (customizable).
- Description: "A request to access or obtain specific information or reports related to system operations, backups, permissions, or other IT-managed services."
- Who can use this intent: Set to "All clients" or adjust to specific client types as needed.
2. Configure Arguments
Field Name | Description | Type | Required |
Information Type | Ask for the type of information or report needed (e.g., backup logs, permissions report). | Textfield | Yes |
Specific Details | Request additional details such as time period, file names, or identifiers. | Textfield | Yes |
Purpose of Request | Ask why the information is needed. If a reason has already been provided, use it. | Textfield | Yes |
Access Permissions | Request any specific access permissions or restrictions, if applicable. | Textfield | No |
Additional Details | Collect any additional instructions or special requests. | Textfield | No |
3. Configure External Reply
No external reply is provided for this intent. Leave the "This is a resolution" box unchecked.
4. Automation (Optional)
Integrate an API URL to automate routing the request to relevant teams or systems that can retrieve the information.
Use Cases
- Requesting a permissions report for compliance auditing.
- Accessing backup logs for troubleshooting.
- Obtaining a list of backed-up files for restoration prioritization.
This intent streamlines the retrieval of critical information, ensuring compliance and operational efficiency.
