Service Catalog

23 articles

Building Intents for your Catalog

This section provides guides on creating and managing intents for your Magic AI Agent catalog. Learn how to design effective intents to address a wide range of use cases, from IT support requests to HR processes, ensuring your agents can handle threads efficiently and accurately. Use these docs to build and refine your intent catalog, aligning it with your organization’s specific workflows and goals.

4 articles by 3 authors

User Access and Account Management Intents

User Access and Account Management Intents help you streamline workflows for creating, updating, and managing user accounts and access permissions. These Intents allow your Magic Agents to handle tasks like granting access to systems, resetting passwords, and deactivating accounts, ensuring secure and efficient access management across your organization.

5 articles by 1 author

Procurement & Hardware Support Intents

Procurement & Hardware Support Intents automate the triage of IT service requests related to hardware procurement, repairs, and returns. Use these Intents to empower your Magic Agents to handle threads such as placing hardware orders, checking order status, and initiating repair or return workflows, ensuring smooth and efficient service delivery.

4 articles by 1 author

Software Support Intents

Software Support Intents help automate the triage and resolution of IT service requests related to software issues. Enable your Magic Agents to handle threads such as installing or updating applications, troubleshooting errors, and managing software access to keep your systems running smoothly.

3 articles by 1 author

Security, Risk, and Compliance Management Intents

Security, Risk, and Compliance Management Intents automate triage and management of IT service requests related to organizational security and compliance. Use these Intents to empower your Magic Agents to handle threads like reporting security incidents, conducting compliance audits, and enforcing access controls, ensuring your customers stay secure and compliant.

5 articles by 1 author

Data and Information Management Intents

Data and Information Management Intents automate the triage and resolution of IT service requests related to managing organizational data. Enable your Magic Agents to handle threads such as requesting data access, archiving information, and generating reports, ensuring secure and efficient information workflows.

2 articles by 1 author