Password Assistance Intent
Updated
by
Stephen Boss
Password Assistance Intent
The Password Assistance intent is designed to handle password-related issues, including resetting forgotten or expired passwords and resolving account lockouts. It gathers all necessary details to ensure timely and efficient resolution.
Use Cases
- Resetting a forgotten or expired password for a user.
- Assisting with account unlock requests due to failed login attempts.
- Resolving password-related access issues for specific systems.
Configuration Guide
1. Create the Intent
- Navigate to Magic AI > Agent > Catalog.
- Click Create Intent.
- Input the following details:
- Intent Name: Password Assistance: Password Reset, Account Lockout
- Description:
A request to assist with password-related issues, including resetting a password or addressing an account lockout.
- Who can use this intent: Select All clients or adjust based on organizational needs.
2. Configure Arguments
Below is the configuration for required form fields, matching the screenshot:
Argument Name | Description | Type | Required |
System | Identify the system for which you need to reset your password. Use the information already provided if available, and do not ask if the data has been provided. | Textfield | Yes |
User | Provide the username or email used to log into this system. Use the information already provided if available, and do not ask if the data has been provided. | Textfield | Yes |
Reason for Reset | Explain the reason for needing a password reset or addressing the account lockout. Use the information already provided if available, and do not ask if the data has been provided. | Textfield | Yes |
Urgency | Specify the urgency of resolving this issue. Use the information already provided if available, and do not ask if the data has been provided. | Multiple choice (Immediate, Within a Day, Within a Week, No Rush) | No |
Additional Details | Provide any additional details or special instructions. Use the information already provided if available, and do not ask if the data has been provided. | Textfield | No |
3. Configure External Reply
No external reply is provided for this intent. Leave the "This is a resolution" box unchecked.
4. Configure Automation
If applicable, set up automation by specifying the appropriate API URL:
- URL for the API: Add the endpoint for password reset or account unlock request processing.
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