Service Model Use Cases

Setting Up Thread Inbox Based on Your Service Team Structure

Follow the links below for detailed guides on configuring Thread Inbox and Channels to match your team's service model. For additional support, contact your Customer Success Manager or reach out to T…

Bryan Chapman
Updated by Bryan Chapman

Guide to Setting Up Thread Inbox for the Pod Service Model

The Thread Inbox allows you to set up channels that reflect your team's pod model, enabling you to create a dedicated channel per team. Follow these steps to configure your Thread Inbox channels for…

Kristof Orts
Updated by Kristof Orts

Guide to Setting Up Thread Inbox for the Tiered Service Model

The Thread Inbox allows you to set up channels that reflect your team's tier structure, enabling you to create a dedicated channel per level of urgency. Follow these steps to configure your Thread In…

Kristof Orts
Updated by Kristof Orts

Guide to Setting Up Thread Inbox for the Triage Team Service Model

The Thread Inbox allows you to set up channels that reflect your team's triage structure, enabling you to create a dedicated channel for your triage team. Follow these steps to configure your Thread…

Bryan Chapman
Updated by Bryan Chapman

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