Companion App - Teams/Slack Notifications through Flows
Once your Teams/Slack Companion App is configured, you will now see an option in Flows to send new ticket notifications and updates to a selected Channel. This is a great way to send a notification on P1 issues you want to keep track of.
You have granular control over which updates get sent through:
- New Ticket Card (Required)
- A card when the ticket is created
- External notes
- Customer facing replies
- Internal notes
- Internal technician notes
- Activity logs
- AI and automation activity, status changes, assignments, and other events
What happens with flows are updated?
- When a flow is updated, future notifications will respect specific notes/logs selected.
