My Inbox Filters, Views & Column Customization
Technicians can now personalize how they see and work through their assigned tickets in Inbox. My Inbox supports filters, a view toggle, and column controls — giving each tech the flexibility to organize their queue the way that works for them, without changing what they have access to.
What's new
- Filters: Narrow down assigned tickets using custom filters to focus on what matters right now
- Inbox / List view toggle: Switch between a threaded Inbox view and a flat List view depending on how you like to work
- Column customization: Show, hide, and reorder columns to surface the right context at a glance
No changes to
- My Inbox is still scoped to each user's threads
- Users cannot create My Inbox/Views (yet!), only filter down and change display options
