Voice AI

7 articles

Voice AI Setup – Phase 1: Initial Configuration

Introduction to Voice AI. Voice AI capabilities allow your business to handle calls intelligently, ensuring no client query goes unanswered while optimizing your team's workflow. Introduction to Agen…

Updated by Jake Gipson

Voice AI Setup – Phase 2: Overflow & After Hours

Phase 1: Initial Configuration (Foundation) Phase 2: Overflow & After Hours.. Concept Replacing your static, passive voicemail box with an active AI agent that answers calls, takes intelligent messag…

Updated by Jake Gipson

Voice AI Setup – Phase 3: The Auto-Attendant (Walk → Run)

Phase 2: Overflow & After Hours Concept Deploying the main phone line AI in a staged approach. You begin with a "silent" mode to test connectivity and infrastructure before allowing the AI to speak a…

Updated by Jake Gipson

Contact Mapping

How Voice AI Handles Contact Mapping. When a customer calls, Voice AI identifies who's calling and ensures the ticket is logged under the correct contact and company in your PSA (Professional Service…

Updated by Jake Gipson

Voice AI Pronunciation Guide

Voice AI Pronunciation Guide. This guide focuses on optimizing the way Getthread Voice AI pronounces brand names, contact names, and industry-specific jargon using the standard text and preview box.…

Updated by Jake Gipson

Voice AI FAQ

Question Answer Which contacts are in scope for Voice AI? Only PSA contacts with an email or phone number are in scope. If the contact has only an email, the agent will ask for their name and company…

Updated by Jake Gipson

Microsoft Teams Pay-As-You-Go Resource Account Calling

Microsoft Teams – Enabling Pay-As-You-Go Calling for Resource Accounts. ⚠️ Important: Microsoft Licensing Change – Effective November 1, 2025 Microsoft has announced that starting November 1, 2025 ,…

Updated by Jake Gipson