Magic Analytics

6 articles

Getting started with Magic Analytics

Magic Analytics is your reporting experience inside Thread. It brings your service desk metrics and the impact of Thread's AI products together in one place, so you can see the value you're getting a…

Updated by Bryan Chapman

Things to Know and Gotchas

A few important characteristics of Magic Analytics. Reading these first will save you confusion later. Data is about a day behind (not real-time). Magic Analytics refreshes on a daily cycle , so it i…

Updated by Bryan Chapman

Topics You Can Explore

Beyond the pre-built dashboards, Magic Analytics lets you explore your data by topic. A topic is a curated, governed view of related metrics and fields that the Dashboard Agent can safely analyze for…

Updated by Bryan Chapman

Dashboard Agent

What it is. The Dashboard Agent is Magic Analytics' built-in AI assistant for asking questions right on your dashboards. Ask in plain English and it answers — often with a chart or table — drawing on…

Updated by Bryan Chapman

FAQs

General. What is Magic Analytics? Magic Analytics is Thread's built-in reporting experience. It brings your service desk metrics and the impact of Thread's AI products together in dashboards, lets yo…

Updated by Bryan Chapman

Downloading, Alerts & Scheduling

Magic Analytics lets you take your data with you — download it, get alerted when something changes, or have a dashboard delivered to your inbox on a schedule. You can act on a whole dashboard or a si…

Updated by Bryan Chapman